Customer Service Manager

Elizabeth M.Eaves

****B Lore Ln #*** Lombard, Il 601**-***-*** 1160 ***********@*****.***

Dedicated and skilled dental professional with experience as an office manager,

receptionist, dental insurance coordinator with PPO and HMO insurances, processing

claims and pre estimates, customer service, going over extensive treatment planning

with patients, scheduling appointments, experience in Dentech and some experience

with Dentrix computer software, handling collections and billing issues.

Key Skills

Office Management Accounts Payable/Receivable Insurance coordinator

Teambuilding & Supervision Daily deposits Customer service

Managerial reports daily/monthly Meeting & Event Planning Scheduling appointments

Appealing claims (if necessary) Processing claims

Experience

Procare Dental Group Nov. 2003 Jan 2011

Office Manager, 2009 2011

Receptionist/insurance coordinator, 2003 2009

Repeatedly promoted during 8 years tenure with Procare Dental Group, I started out as a receptionist, and

then was quickly promoted to insurance coordinator at the Arlington Heights location; I often traveled to other

locations, Elgin, Naperville, Wheaton and Lake Zurich. I was the office manager at Elgin, Naperville and at Lake

Zurich locations. All responsibilities are as listed above.

Dr. Lefelstein and Associates 1997 2003

Coordinating dental assistant

Caries restoration, crown preparations, fabricating temp crowns, sterilization of instruments, ordering

supplies, training new employees, orthodontics, taking x rays, answering phones, and filing charts,

assisting root canal therapy, periodontal surgery, surgical extractions, patient instructions and education,

updating patient history.

References upon request

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Education

Vocational Specialist certification in dental assisting 2000

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