Customer Service Sales

Paul W. Getz III

**** ******** **

West Chester, PA 19380

C) 484-***-****

********@*****.***

Work Experience

Zoetis (Formerly Pfizer Animal Health) - Exton, PA 7/2007 -

Present

Major Accounts Specialist - Team Lead 6/2008 - Present

Oversee Major Accounts Team (5 people) by delegating work and account

assignments while reporting to manager of customer service

Monitor Inventory levels of Zoetis product at Third Party Logistic

Providers, and obtain PO's to transfer necessary product to maintain at

least a 4 week inventory at 3PL providers

Issue suggested monthly PO's to customers for made to order product in food

safety industry based upon past sales and forecasts

Ensure DEA/State license requirements for customers

Successfully implemented Customer Service order responsibilities and made

to order process flow after acquisition of Advanced Food Technologies with

Zoetis Channel Management, Zoetis External Supply, Zoetis Logistics

Management Team, and third parties (Aug 2013 - February 2014)

Assist customers by processing orders via phone, fax, EDI, and electronic

mail.

Process drug/vaccine order fulfillment for Banfield Pet Hospitals

(Petsmart) on a weekly basis, and maintain safety stock exclusive for

Banfield in case of possible backorder/supply issues across Zoetis network

Facilitate returns and resolve discrepancies on LTL/parcel shipments with

customers

Plan route trucks with 3PL's for orders from mutual customers

Responsible for ensuring all orders fall within existing pricing, marketing

and/or policy parameters established by Finance, Sales, and Marketing.

Assist in reporting daily distribution sales to Finance and the Channel

Management Team

Coordinate LTL shipments and product allocation with Marketing Managers,

Finance and Logistic Centers (Internal and 3PL) to maximize order

fulfillment.

Allocate stock to distributor partners based upon seasonal and/or

promotional needs

Assist sales and marketing colleagues by providing internal service

including literature, promotional, and product orders.

Participate in on-going training and customer focused initiatives.

Continue to maintain a full knowledge of products and their use in order to

detail features and benefits to current and potential customers and provide

answers to customer inquiries.

Customer Service Representative 7/2007 - 6/2008

House Accounts/Territory Coverage

Routinely called on and provided House Accounts with information on new

drugs on the market as well as suggesting orders for seasonal promotions.

Took requests for literature and promotional items.

Utilized EDGE to track daily sales to assigned accounts

Customer Service Responsibilities

Answered incoming phone calls daily from customers responding to their

needs for product and/or information.

Applied required selling techniques to effectively satisfy customer needs

and meet the departmental and company sales objectives, and took ownership

of all orders.

Provided answers to general inquiries regarding routine product use and

services provided by Pfizer Animal Health, and sent additional information

when necessary.

Participated in ongoing training and department meetings to remain current

on products and their use, as well as maintaining appropriate resource

materials and competitive information.

Promoted positive customer service and effectively listened to customer

concerns, identified the task at hand, and took appropriate action to

achieve positive results.

Provided coverage at the 2008 Midwest Veterinary Conference in Columbus, OH

for PAH's Area Manager.

Paul W. Getz III Page 2

Arista Marketing - Blue Bell, PA 9/2006 - 7/2007

Healthcare Communicator

Detailed drugs from various pharmaceutical companies to Healthcare

Professionals on specifics of our clients' products on every call.

Asked for a commitment to continue or begin prescribing the medication as

well as offering samples to the customer.

Dealt with concerns and reports of adverse advents that HCP's may have, and

worked together with my colleagues to resolve issues that came up everyday.

Worked on projects partnered with Bristol-Myers Squibb, Novo Nordisk,

Sanofi-Aventis, and Novartis.

TruGreen Chemlawn - Lititz, PA 5/2005 - 9/2005

Route Manager

Sold extra services directly to customers when on their property by

promoting benefits to them.

Managed my own territory of the area our branch served which included

Berks, Lebanon, and Lancaster Counties.

Treated lawns for customers and responded to service calls when customers

had problems or questions regarding their lawn.

Reached a monthly customer retention goal every month in which a monthly

bonus was paid out for achieving goal.

Education

Penncrest High School - Media, PA

Pennsylvania State University - Currently enrolled and pursuing degree in

Business with Supply Chain Management Focus

Computer Skills

Microsoft Office, SAP

Activities

Ice Hockey - 4 -Year Varsity Letter Award at Penncrest High School (97-

01)

2001 Delaware County Daily Times All-Delco Ice Hockey Team

Played 2 years for the Millersville University Ice Hockey Club

(01-03)

Served as Team Secretary for Millersville (02-03)

Maintained Team Website (01-03)

Golf - 2 - Year Varsity Letter Award at Penncrest High School (99-

01)

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