Engineer Management
Resume:
Nitin Venkatesh Neelwani
Passport Number: F4635442
Contact Information
Current address:-
E-501. Plot-1, Dreams Aakruti, Contact No: -
Kalepadal, Hadapsar, pune-28 E-mail:-
aceh32@r.postjobfree.com
Rajput Singh chawl Estate,
Thakurli (west) Near Railway Station,
Mumbai: - 421202
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OBJECTIVE
Offering Advanced Skills and Record of Consistent, High-Quality Performance
in System / Network, Installation, Configuration, Upgrade, Migration, and
Problem Resolution Activities.
CERTIFICATION:
. Completed MCSA (Microsoft certified System Administrator 2003).
. Symantec Technical Specialist on product Altiris Client Management
suites 6.x /7.1 /7.x.
WORK EXPERIENCE
Symantec Software Pvt. Ltd., Pune.
September 2011 - Till Date.
Technical Support Engineer
. Expert in Symantec Mobility products and handling all the major
customers across Asia.
. Handling the customer's escalations in the APJ region.
. Contributed in the team development, skill development & other best
practices to improve the support services.
. Improved CSAT scores in this region by applying innovations and
delighting their overall experiences.
. Helping the team in the testing and reporting bugs to the development
team.
. Helping the team to build the environments when there is an upgrade
required to the newer versions.
. Well known in this region among the customers due to the high level
engagements and driving their business needs towards our solutions.
. Understanding the competitors and monitor the Mobility space from the
growth perspective.
. Participating in the Knowledge base developments to public the
knowledge regarding our products.
. Presented training sessions to the partners to learn the technology
and related Symantec products.
. Handles the majority of Sev1s where the complete productions down
scenarios are applicable.
. Network Layer troubleshooting to explain the break to the customers
and assign the ownership accordingly.
Responsibilities:
. In the current profile, major responsibilities involves product &
project deployment, advanced diagnostics, issue replication & testing,
creating high quality technical documentation which includes
architectural diagrams & other major factors affecting network &
system performance.
. Altiris Symantec Management platform.
. Symantec Mobile Security.
. Symantec Mobile Management.
. Symantec AppCenter.
. Symantec Management Platform Altiris Client Management suites 6.x /7.1
/7.x
. which include CMDB Solution, Patch & Inventory Management, Software
Management, Deployment Solution,
. & Symantec Mobile Management Solution (7.x) via email and phone
support to the customers in APJ and EMEA region.
. Troubleshooting issues related to jobs and tasks, software delivery,
deploying images, issues related to inventory solution, inventory not
reporting from clients etc.
. Deploying Symantec Management Agent, software packages, patches across
the environment using the following three policies, Managed Delivery
policy, Quick delivery policy and Software Package delivery.
. SQL server maintenance plan setup and also monitoring the SQL server
using SQL Profiler.
. Assisting the team internally to resolve the problems with Symantec
Notification Server and it's solutions.
. Providing training for the New Hires on the products and improving
their skills to be applied for the team.
Symantec Products Expertise
o Altiris Client Management suites 6.x /7.1 /7.x):
o Symantec Mobile Management Suite 7.X
o Symantec Mobile management
o Symantec Mobile Security
o Symantec AppCenter
o Altiris Patch Management Solution All versions
o Altiris Software Management Solution All versions
o Altiris Out of Band Management All versions
o Altiris Monitor Solution All versions
o Altiris PCAnywhere Solutions All versions
o Altiris Real-Time System Management All versions
o Altiris Inventory Solution All versions
o Altiris Deployment Solution All versions
Patni Computers System Ltd (I-Gate Technologies), Mumbai.
July 2009 - May 2011
Engineer ITIM
Role: - Engineer ITIM Support Network, Systems, Storage and Security
Professional Profile
Position : Engineer ITIM
Platform : VMware, WINXP, Windows Server 2003, windows Server
2008, windows 7
Application : Symantec Backup Executive, Symantec Endpoint
Protection Manager Server, Dame Ware Remote Desktop
tool, VMware,
Responsibilities:
. Installation of Server Handling & Managing Windows Server 2003,Windows
Server 2008.
. Windows Server Group policy Implementing and managing.
. Server Handling & Managing Symantec Endpoint Protection Antivirus
server 11.6
. Server Handling & Managing Symantec Backup Executive 2010.
. Maintaining and keeping track of all activities related to software
licensing management (SLM).
. IBM SAS Server Configuration & File server setup.
. Handling desktop related issues, attending to helpdesk calls and
solving the issues within the speculated time period.
. McAfee Endpoint Encryption Application Support
. Managing and setup server OS on VMware Workstation, VMware, Microsoft
Virtual pc .
. System Center Configuration Manager 2007, Systems Management Server
(SMS) 2003
. Installation, Configuration, and maintenance of Wireless Network .
. Helping in various activities like deployment of SMS Patches and
Service pack
. Installation and configuration of DHCP Server
. Implementing, Installing, Configuring, & Administrating of Windows
2003 server.
. Managing User and Group accounts, environments, optimization and
tuning of Windows 2003 server.
. Setting up of network printing facilities, interfacing of printers and
other peripheral devices to various systems like Desk Jet printer,
Scanner, Video Cameras.
. Configuring different types of System/Servers depending on Training-
specific requirements, Projection of hardware requirements for
forthcoming software projects and day-to-day maintenance requirement
Assess Project-specific requirements and suggests alternative
products.
. Setup and Configuration of various applications, solving application
related issues.
. Level 1 support to network related issues, VPN/Citrix related issues.
. Breakdown and preventive Maintenance of PCs, Printers, and Servers.
. Disaster Recovery process by backups & restore procedure.
. Following Security Guidelines set by Client & also ISO procedure for
documentation & process.
. Co-ordination with the users for smooth operation of their
System/Network setup
. Microsoft Baseline Security Analyzer (MBSA)
. Vulnerability Assessment and Penetration Testing (VAPT)
Team Computers Ltd, Mumbai.
April 2008 - July 2009
IT Executive, System Engineer
Role: - Working at client Hewitt Associates Ltd. Navi Mumbai As System
Engineer.
Responsibilities:
. Supporting Managing & Handling Windows server 2003 Administrator.
. AD Management, Printer & Xerox, Group Policies implementation on local
system.
. Citrix client app support and installation, Ghost Server OS image
Deployment.
. Safe boot Support Laptop & desktop Hard drives.
. Outlook, Lotus notes Email client End support.
. Administration over more than 500 system & Laptop.
. MacAfee Antivirus Client Support.
. Remedy Tool Ticketing.
Patni Computer System (PCS Technology) Mumbai.
June 2007 - Feb 2008
FMS Engineer
Role: - Working at Client Reliance Industries Thane.
Responsibilities:
. Manage & Handling Windows server 2003 Administrator,
. AD Management, Group Policies implementation on local system,
. Citrix client app support and installation,
. Sap client Apps Support
. Ghost cast server OS Image Deployment
. Thunder bird, Outlook & Lotus notes Email client End support,
. Administration over more than 100 system & Laptops,
. Trend Micro Antivirus client setup.
. Intranet Web based Tool Ticketing system.
BREADTH OF KNOWLEDGE:-
. Remote desktop maintenance and troubleshooting tools Dame ware remote
control tool Zen RC
. windows OS platform & Linux troubleshooting
. SCCM 2007, SMS 2003
. SQL Server Installation
. Symantec Endpoint protection Antivirus product
. VMware Workstation, VMware, Microsoft Virtual pc
. IIS, Exchange Server, MacAfee Encryption
. Symantec Executive backup 2010
. Symantec Ghost OS Image Deployment
. CCTV Camera DVR setup & Backup.
. Basic Network L1 Troubleshooting & setup
TRAININGS ATTENDED:
. Completed MCSE Training in Karrox Technology Institute Mumbai.
. Completed CCNA (Cisco Certified Network Associate) Training in IP
solution Institute Mumbai.
EDUCATIONAL QUALIFICATIONS:
. Completed Three Years Diploma in Computer Technology University MSBTE
(Maharashtra State Board of Technical Education).
. Completed S.S.C from Pune Board, Mumbai division.
Contact this candidate