Customer Service Sales
Resume:
Francisco Romero
Norwalk, California 90650
**********@***.***
PROFILE
Results driven transportation analyst and logistics professional, supporting growing port transportation
company by managing all facets of day to day operations. Extensive background in harbor drayage,
business to business sales, customer service and analytics. Excellent interpersonal and business
communication skills with growing knowledge of HR systems. Strong managerial and supervisory
capabilities.
EXPERIENCE
Transportation Manger 2008 2012
FX Express, Inc. Wilmington, CA
Exclusive role in the management of trucking operations.
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Facilitate the delivery of customer consignments originating from and destined to the ports
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of Long Beach and Los Angeles. Directly manage staff of 15 and oversee 65 independently
contracted, tractor operators. Emphasize streamlining of resources to ensure efficient and optimal
productivity. Applied open door policy, successfully maintaining collaboration and teamwork of
dispatchers and drivers. Reduced overhead by implementing cost saving strategies.
Responsible for all sales, customer service and marketing strategies. Generated sales that
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increased revenue by 115%. Increased revenue from established partners and customers through
additional service recommendations. Implemented client diversification plan that effectively
increased clientele by 400%. Ensure customer satisfaction through proactive communication.
Supported advancement of transportation management software . Proficiency and
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resourcefulness of various computer programs, allowed for the participation in the enhancement of
Access based transportation management software. This included implementation of container
inventory and electronic data integration applications. Also assisted with improvements to
programs data reconciliation, accounts payable and accounts receivable applications.
Logistics Analyst – 2005 2008
Equipment Coordinator
“K” Line America, Huntington Beach, CA
Managed allocation of ocean containers and container chassis in Southern California.
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Maintained apportionment of equipment at all partner ports and facilities. Analyzed inventory
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at various terminals to ensure equipment allocation for drayage of customer consignments was
sufficient. Delegated the repositioning of container and chassis drayage to various carriers in
Southern California. Assessed equipment availability and relayed projections to sales and
management.
Created templates and reports for regional and corporate offices. Reviewed vendor services
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and established recognized “Trucker Yield Matrix” based on analytical evaluations. Analyzed
department intermodal expenditures and identified methods for cost savings. Reviewed and
reported terminal productivity – turn times, container rail docking, discharging and loading times.
Coordinated customer pricing with sales team.
EDUCATION
Cerritos College
Multiple Courses in business administration and business management completed.
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CERTIFICATION
Hazardous Materials Awareness – Transportation Security Administration
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