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Customer Service Management

Location:
United States
Posted:
June 09, 2014

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Resume:

KATHERINE RENEE OVERBEY

**** ******** ****, *****, ** 24520

Phone: 336-***-****: e-mail: aceh2d@r.postjobfree.com

OBJECTIVE

Highly motivated and dependable individual seeking a position that will utilize business and

personal skills to contribute to a successful team. Excellent communication skills with the ability

to multitask and excel in fast paced environment.

SKILLS AND ABILITIES

• Exceptional customer service

• Proficient in Microsoft Office including Access and Excel

• Executed retail management

• Well organized

• Exceptional analytical ability

WORK EXPERIENCE

American National University, Danville, Virginia April 2013 – February 2014

Work-study student

Answer phones and direct calls where needed. Assist students with class schedules and book

store. File student financial plans and make copies of necessary paperwork for the Admissions

and Administrative departments.

Wizard’s Cauldron, Yanceyville, North Carolina January 2008 - April 2010

KATHERINE RENEE OVERBEY

3127 Paradise Road, Alton, VA 24520

Phone: 336-***-****: e-mail: aceh2d@r.postjobfree.com

Head Sanitizer

Responsible for sanitizing all utensils and parts used by the pre-batchers and batchers.

Inventoried pre-batchers’ materials and chemicals used by sanitation department.

Fisher Auto Parts, Staunton, Virginia March 2007 - December 2007

Receiving Specialist

Responsible for checking in auto parts and placing them in correct locations.

Best Western Inn, Staunton, Virginia July 2006 - May 2007

Desk Clerk

Checked guests in/out of hotel and made reservations. Answered phones and directed calls to

designated room. Engineered daily shift reports and performed end-of-shift deposits.

Dollar General Distribution Center, South Boston, VA December 2004 to June 2006

Lift Operator

Replenished the case pack modules.

Super 8, South Boston, Virginia January 2000 to December 2004

Desk Clerk

Registered guests in/out of hotel and made reservations. Dispatched and directed calls to

designated guest’s room. Produced daily shift reports and executed end-of-shift deposits.

KATHERINE RENEE OVERBEY

3127 Paradise Road, Alton, VA 24520

Phone: 336-***-****: e-mail: aceh2d@r.postjobfree.com

EDUCATION

American National University – Danville, Virginia

Expected Degree: Bachelor of Business Administration Management

Projected Graduation date: July 2014

American National University - Danville, Virginia June 2012

Associate of Science - Administrative Office Professional

Minor Diploma in Medical Business Administration

• Business Externship performed at Gildan Industries

Learned all aspects of business at the manufacturing level to

include scheduling, cost control, budgeting, fixed and controllable

expenses and production standards

ACHIEVEMENTS

Graduated with High Honors - GPA of 3.88

Dean’s List

Co-President of Student Activity Council



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