Customer Service Insurance

yvonne simmons

***-** ***** ******, ********, N.Y. 11413

Home: 718-***-**** Cell: (718)

***-****

QUALIFICATIONS

Insurance professional with an extensive experience in managing multiple

and diverse task to support the short and long term goals of the department

as required. Technically proficient in Word Perfect, Microsoft Word, Excel,

AS 400, WINS, and Lotus 123.

Professional Experience

Reliance National Insurance Company, New York, N.Y.

1990 to 2010

Sr. Technical Assistant

. Extensive technical assistance experience in Assumed Reinsurance,

Ocean Marine, Aviation, Premium Audit, Entertainment and

Transportation;

. Calculated insurance premiums based on rate books, calculators, and

the type and amount of policy. Revised rates as necessary and

maintains records and appropriate filings;

. Processed incoming policy applications and changes according to

company guidelines;

. Responsibilities include reviewing and screening requests, calculating

new premiums, issuing new policies, and calculating reimbursement

checks and agents' commissions;

. Answered customer inquiries, processed insurance policy billings,

provided certificates of insurance, booked, coded and processed

policies, endorsements and cancellations in the company's WINS system;

. Scan of all departmental documentation, research and request policy

files from archive service;

. Performed basic accounting activities such as calculations and

preparation of billing statements and financial reports;

. Properly code all lines of business pertaining to transportation

(automobile, general liability, package), as well as coded monthly

endorsements, policy Bordereaux' s, booked all Reinstatement premiums

for month end reporting and audits in computer for program accounts

into WINS System;

. Collected and coordinated data to generate various loss data analysis

reports;

. Prepared Voluntary Audits for general liability, automobile, worker's

compensation, package and umbrella lines of business;

. Generated premium billing worksheets, cover notes, legal agreements,

and policies per binder;

. Prepared reinsurance submission quotes, manual ratings, data for

claims quote, financial review, and loss rating underwriting files;

. Issued quotes for all casualty lines (worker's compensation,

automobile, and general liability);

. Assisted underwriting with policy issuance and verification of forms

and endorsements;

. Coded all policy information for new/renewal business, endorsements,

cancellations, reinstatements, reinsurance and audits into the "WINS"

system.

Chemical Bank, New York, N.Y.

1986 to 1990

Data Entry Operator

. Accurate entry of all customer account applications;

. Creating various Checking, Saving and CD relationships between new and

existing accounts.

Clerk Typist, Customer Service

. Typed letters of credit and debit for customers, processed levy

information, prepared zero balance reports, completed address change

forms;

. Maintained customer statements, prepared filings and checkbook orders.

yvonne simmons

147-34 223rd Street, Rosedale, N.Y. 11413

Home: 718-***-****

Home Insurance Company, New York, N.Y.

1982 to 1986

Data Entry Operator/Typist Transcriber

. Responsible for insuring accurate entry of all information on input

forms and documents, as well as visual quality and accuracy of all

documents, drafts and printed checks;

. Typed policies, new lines, renewal, endorsements, miscellaneous forms,

notices, reports, memos, letters, drafts, claim forms and letters

based upon instructions from technical staff.

Education

Martin Van Buren High School, Queens Village, N.Y.

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