Customer Service Manager

Timothy Panton

** ******* *****

Trumbull, CT ***11

954-***-****

***********@*****.***

Summary of Qualifications

• Leader. Supervised wait staff for private dinners of 10-100 plus guests

• Hard worker and express longevity at workplace

• Customer Service Experience. Solved issues quickly and discretely that customers had

before, during, and after dining at restaurants

• Sales Experience. Increased food and beverage sales through recommendations of higher

priced items that through my knowledge would complement the guests needs greater

Education

B.A. Business Management, December 2009, Florida Atlantic University, Boca Raton,

FL

A.A. Liberal Arts Degree, May 2007, Broward Community College, Ft. Lauderdale, FL

Certifications

• EMT-B Certified- 2012

• CT Pistol Permit- 2012

• CT Guard Card- 2012

Work Experience

Server, Morton’s the Steakhouse, Coral Gables, Boca Raton, FL and Stamford CT.

January 2002- Present

• Delivered great customer service, while providing an excellent dining experience

• Knowledge of very diverse food and wine menu

• Supervised wait staff for large parties

Server, River Bar and Grille, Southport, CT. May 2001- December- 2001

Timothy Panton 2

• Designed and created a frequently changing menu, and elegant wine list

• Delivered great customer service, while providing an excellent dining experience

Grill/ Pantry Cook, Marriott Grille Room, Trumbull, CT. January 1999- March- 2001

• Cooked in all occasion parties from 10-300 plus guests

• Trained new kitchen staff

Computer Experience

• Experienced in Microsoft Office 2007, Word, PowerPoint, Excel, Access

• Forecasted Labor budget using Excel

• Completed Information Systems Management (ISM 2000 and 3011) from FAU

References

Dan Schnieder

Maitre’d/ General Manager

Morton’s the Steakhouse: Stamford

377 N. State Street

Stamford, CT 06901

203-***-****

Michael Gunther

Maitre’d/ General Manager

Morton’s the Steakhouse: Boca Raton

5050 Town Center Circle

Boca Raton, FL 33486

561-***-****

Anthony Acevedo

Timothy Panton 2

Assistant Manager

Morton’s the Steakhouse: Stamford

377 N. State Street

Stamford, CT 06901

203-***-****

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