Customer Service Manager

T. Corbly

Transportation Security Administrator - Elovations

Cincinnati, OH

*******@*****.*** - 513-***-****

WORK EXPERIENCE

Transportation Security Administrator

Elovations - September 2013 to Present

Serve as a liaison for the U.S. Department of Homeland Security to access the security level of items attempting

to go out of the United States. Investigate the seller and the buyer along with any third parties that may have

participated in the transaction. Verify all logistical information provided is accurate and match the identity with all

parties involved in the transaction with the NSDB ( National Security Database). Supervise the sale of all seized

item on eBay and provide asset recovery services for Amazon and eBay. Strong focus on inventory control,

point of sale and daily communication with all carriers on regions of heighten alert. This position requires one

to pass a Federal Bureau of Investigations background check

Credential/Case Coordinator

Prospect House Inc - Cincinnati, OH - April 2010 to August 2013

Maintained and created a variety of systems that assisted counselors with their individual treatment programs

and projects. Ensured all information meets federal and state guidelines when processing each application.

Kept facility's accreditation up to date and assist state auditors. Worked with healthcare organizations and

ensured that physicians and healthcare facilities complied with treatment regulations. Assisted and encouraged

clients to obtain the necessary education and direction to move forward after treatment. Coordinated and

participated in all phases of the credentialing/re-credentialing profile process. Reviewed, updated, maintained

and reported fee schedule for 82 clients under our care. Aggressively collected, coordinated, reviewed and

documented performance data, which included quality and utilization activity information directly from clients'

assigned counselor.

Regional Logistic Route and Business Analyst

Rumpke Consolidated Companies - January 2003 to April 2010

Primary function was to act as the key agent identifying route deficiencies in all Southeast and Northeast

counties of the state of Kentucky. Worked with Route Drivers, doing their job, to get a better understanding of

the obstacles they faced on a daily basis. Developed strategies to increase route productivity and profitability

based on the input from the Route Drivers and making changes to routes to improve communicating and

listening between the supervisors, drivers and dispatchers. Conducted routine route audits in effort to identify

the residential consumer receiving free waste collection and then have consumer service make contact and

begin billing. Effectively communicated to District Managers, Operations Managers and Route Supervisors

the financial impact of route audit and recommend strategies to increase route productivity for individual

operations.

Remarketing Operations Manager

Fifth Third Bancorp - April 2001 to December 2002

Spearheaded the change in lease return sales and retention through the promotion of lease return vehicles

sold through alternative distribution channels.

• Increased the amount collected due to excess wear, tear and mileage close to $340 per qualifying vehicle

by implementing the knowledge we had of the vehicle and using it as a sales technique in our first contact

program.

• Reported and analyzed the portfolio risk for leased vehicles in order to identify specific "Risk" vehicles.

• Analyzed sale results from auction performance compared to the newly implement alternative sale channels,

early statistics were trending in the banks favor.

Lease Termination Manager, Credit Manager, Customer Service Team Leader

Toyota/Lexus Financial Service - November 1996 to March 2001

Supervised, trained and monitored collections, lease termination functions and staff performance.

• Ensured that lease payoffs and terminated accounts received proper attention and all funds collected.

• Approved, conditioned, rejected and reviewed retail and lease offerings within guidelines of Truth and Lending

Laws and the Fair Credit Act.

• Prepared monthly management reports made up of delinquency ratios, credit offerings and communicate

industry trends and risks.

• Disbursed dealership reserves and maintained wholesale credit accounts.

• Increased financing by 16% over a 19-month term.

• Assisted in dealership audits to assure dealership are operating within the procedural guidelines; oversaw

all phases of the auditing process, including collection of funds, suspending drafts, counting inventory and

developed special financing programs.

EDUCATION

Finance and Marketing

Xavier University - Cincinnati, OH

Contact this candidate