Customer Service Rep

Aaron C. Bromley

*********@*****.***

724-***-****

****-* ********** ***** - *******, NC 27612

WORK EXPERIENCE

Team Leader of Closing Operations-Mortgage Connect

November 2010-April 2014-Moon Township, PA

• Lead, train, and motivate 10 team members

• Coordinate 40-45 closings a day for multiple lenders

• Demonstrate an advanced level of understanding computer systems and operational process

• Ensure all local, state and Federal regulations are met and all paperwork is in order to close a

transaction

• Work directly with lenders and borrowers during the refinance process through closings,

disbursement of loans and recording of deeds and mortgages

• Effectively communicate with financial institutions, vendors, agents, courthouses, and clients to

determine business needs

• Uphold strict confidentiality policies

Associate Customer Service Rep-Coventry Health Care

October 2008-November 2010-Cranberry Township, PA

• Continuously meet quality scores of 95% or above

• Demonstrate extensive knowledge of health care products, medical terminology, diagnosis and

procedure coding, and coordination of benefits

• Research customer information in response to inquiries including: authorizations, payments,

denials, coordination of benefits, eligibility, and Medicare Set Aside (MSA) referrals

• Assess, investigate and resolve outstanding issues

• Build customer relationships by resolving inquiries and concerns pertaining to benefits and claims

• Assist new members by educating them on the various components of their benefit plans

EDUCATION

Associate of Science in Audio Engineering Full Sail Real World Education - Winter Park, FL 2004 to

2005

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