Customer Service Quality Assurance
Resume:
Sonya C. Kemp
South Holland Ill. 60473
acegxi@r.postjobfree.com
Dear Sir/Madam:
In the interest of exploring employment opportunities, I have enclosed my resume for your review.
It will provide you with specific information related to my professional background and education.
I am a confident and motivated professional who well with others.
What I bring to the position is a combination of quality customer services, team leaderships and
attention to detail. I work diligently to provide excellence in all my professional endeavors and have
earned a reputation for technical proficiency and result-driven work ethic. In my current position I
work to provide excellence in service for all customers. I would like to continue to do the same for your
organization.
Should my qualifications be of interest to you, I would appreciate the opportunity to meet with you
personally. I can be reached at the number listed above.
Thank you for your time and consideration
Sincerely,
Sonya C. Kemp
267 e. 169th Place
South Holland Ill. 60473
acegxi@r.postjobfree.com
Objective: To secure a position within an organization to have the opportunity to utilize my
clinical and customer service experience.
Skills Abilities: Comprehensive understanding of compliance and safety, Proficiency in blood
collection by venipuncture and capillary technique from patients of all age
groups, urine drug screen collections, paternity collections, perform laboratory
computer operation, centrifuge specimens, breath/saliva testing, alcohol testing
outstanding customer communication skills.
Work Experience:
Phlebotomist (Northwestern Hospital)
Medix Staffing Solution Lombard, IL
November 2013 to April 2014
*Prepare and organize of patients specimens for testing.
*Collected adequate blood specimens by venipuncture or micro technique for laboratory.
*Handle phone calls from patients, nurses and doctors for blood draws and lab orders.
*Ensured voucher information is accurate for processing and billing using EPIC.
Process & Receiving (Children’s Hospital)
Medix Staffing Solution Lombard, IL
September 2012 to March 2013
*Canceled unwanted test for Doctors, Order tests in order entry.
*Delivered blood samples to various departments as required.
* Handled venipuncture, electrocardiogram, urine analysis, blood testing centrifuging.
*PH urine, process research testing, cell wash.
Phlebotomist
Northwestern Hospital Chicago, IL
July 2002 to September 2010
*Performed tolerance test, quality assurance and POCT procedures as needed.
*HIPAA knowledge, checked patients in and out of IDX system.
*Collected adequate blood specimens by venipuncture.
Travel Phlebotomist
Alverno Clinical Laboratory Chicago, IL
March 2010 to September 2012
*Travel to different nursing homes to perform blood draws.
*Process and centrifuge specimens before driver pick-up.
*Ensured voucher information and ABN form is accurate for processing and billing.
* Charge Tech for a small phlebotomist staff.
Phlebotomist
St. Bernard Hospital Chicago, IL
June 1998 to July 2002
*Delivered samples to various laboratories for testing.
*Prepared, processed and stored patients specimens and sample according to departments.
*Utilized standard procedures for maintenance of positive patient identification.
*Providing general assistance to patients and vendors.
Education: Career Academy Chicago, IL
Phlebotomy Technician
Diploma
American Medical Technology Lombard, IL
Registered Phlebotomy Technician (RPT)
Certification
Leadership: Charge Tech for Alverno Clinical Laboratory. Made sure that the phlebotomist had
everything they needed to begin their work. Also answered any questions or
concerns the Doctors, Nurses and vendors may have.
References: DeAndrea White
Sonya Browley
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