Diana Rodriguez

**** ********* ******* *** ***** NV, 89122

702-***-****

acegwx@r.postjobfree.com

Career Summary

Dedicated customer service specialist, as well as technical skilled. I possess exceptional

communication, organizational and presentation capabilities. I am seeking a company that will use

my background, skills and abilities to advance the company’s position as well as mine.

Skills

Strong organizational skills Word/Powerpoint/Excel/Outlook user

Effective Communication Critical thinking, decision-making and

skills problem solving skills

Administrative and Technical skills

Leader and self sufficient

Proactive and time

management skills

Adaptability

Multi-tasker

Accuracy and Attention to

details

Experience

Xerox Customer Service Representative

January 2014 – April 2014 Xerox Company

Answered inbound member calls efficiently and accurately

Helped customers choose Health Plans

Certified Exchange Enrollment Facillitator

Assisted consumers with billing, complaints and escalations

Met weekly goals (AHT, ACW and hold time)

Delivered high customer satisfaction contributing to multiple service awards

AAA Membership Services Specialist

September 2013- January 2014 Sitel

Answered inbound member calls efficiently and accurately

Looked up and verified membership services for AAA customers

Created memberships and upsold plans

Met weekly goals (AHT, ACW and hold time)

Delivered high customer satisfaction surveys contributing to multiple service awards

Technical Support Representative

March 2013- September 2013 Sitel

Answered inbound calls efficiently and accurately

Trouble shot PlayStation consoles

Set up service

Assisted consumers with billing, complaints and escalations

Met weekly goals (AHT, ACW and hold time)

Delivered high customer satisfaction surveys contributing to multiple service awards

Customer Service and Sales Representative

Jan 2012- March 2013 Best Buy

Handled customer service needs

Assisted customers with billing, complaints and escalations

Provided troubleshooting on devices

Upsold merchandise and or sold equipment

Processed payments and authorizations

Education

August 2013- Present

College of Southern Nevada Henderson, NV

Business Management

June 2013

Las Vegas High School Las Vegas, NV

High school diploma

Areas of Expertise

Expert in Word programs / Excel/ PowerPoint/Outlook

Bilingual

Typing WPM 80

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