Information Technology Sevices Associate

**** ******* **. **** (***) ***--****

Wilmington OH, 45177 Email: ********@*****.***

Tammy Inwood

Objective To obtain a long term position with a growing company that prides itself in a high degree of customer

satisfaction where I can use my vast computer imaging services skills to good use in close relationship

with the client. I am seeking a company where I can use my strong analytical, troubleshooting as well

as negotiating skills. Utilizing a long history of repair, configuration, and installation of computer

systems and peripherals. A company with strong communication skills and recognizes hard work and

excellent service and rewards it highly.

2012-Present Vantiv, Inc. Mason, OH

Experience

40 years of committed professionals has made Vantiv, Inc. one of the most trusted and respected

organizations in the payment processing industry, as well as the nation's largest PIN debit acquirer*. Vantiv

is driven many of the changes that prompted the shift from cash to electronic payments, and that innovative

spirit continues to be our strength. Vantiv innovators, thought leaders, boundary pushers. Vantiv is

changing the face of payments.

IT Asset Mgr.

Performed desk side support on both 1st and 2nd level support. To include assistance with software,

hardware and network connectivity of both local and remote employees. Imaged machines, warranty repair,

machine upgrades. Promoted to IT Asset Mgr responsible for the distribution ordering and procurement of

returned assets. Performing all Onboarding and Offshoring of employees.

2012-2012 Luxotica Mason, OH

Luxottica produces and distributes sun and prescription eyewear of high technical and stylistic quality

to improve the well-being and satisfaction of its customers and at the same time create value for

employees and the communities in which the Group operates. Every collection, every pair of glasses,

is the result of an ongoing process of research and development whose aim is to anticipate and

interpret the needs, desires and aspirations of consumers all over the world.

IT Help Desk Technichion

Assisted with all aspects of software, hardware and network related issues. Remote assistance to all

branches/brands to include lab equipment needed for cutting molding shaping lenses. Assistance with

restoring network connectivity.Using Remedy ticketing systems to assign and escalate issues that

needed directed to correct departments.

2010-2011 Netview Wilmington, OH

Netview is a nationwide technical and professional staffing and consulting company who can support

any business may have. Netview not only prides its self on sourcing top technical talent, but also are

flexible enough to support needs in the non technical arena.

IT Assist Tech

Essential in the assisting the team in the major migration of systems in all US Banks located in the tri-

state area. Replaced all PCs and peripherals as well as servers, routers and switches. Set ups, backups

and restore all systems. Assisted in the parts tracking and inventory. Assisted with the decommission

of drives, printers, routers and switches in accordance with security regulations.

2003-2010 ACS (TMI, TripPak Services) Wilmington, OH

ACS/TMI provides document scanning and imaging management tailored for the trucking industry.

With a scan center in Wilmington, OH and a datacenter in Denver, CO, documents are imaged

processed and routed to customers nationwide.

IT Operations Technician

Provide first line hardware and software support on all imaging equipment, PCs and servers.

LAN administration duties. Windows NT and AD domains. 100+ users.

Technology training on software and equipment.

Installation and limited configuration of network devices such as switches, routers.

Installation, maintenance and management of over 50 servers. Local and remote.

Custom application management. Scanning, auditing, document processing software.

Remote application distribution.

Light database administration duties. Daily database maintenance. Oracle and SQL.

TripPak Services

Enterprise Content Capture

It Operations Coordinator

Manage, implement and facilitate truck stop scanning equipment and services to over 412

locations. Direct coordination of the configuration, setup and shipping of equipment and services

with customers. Direct coordination of purchasing and inventory with sales associates and finance.

Provide tier II hardware and software support.

Initiated and implemented cost savings of 30% in areas through process and purchasing changes.

Worked directly with product management to improve processes and decrease downtime. Worked

directly with development to improve inventory tracking tools. Negotiated deals with outside

contractors to implement preventative maintenance plan to increase uptime and reduce customer

support calls. Initiate application changes to improve service, decrease cost, increase customer

satisfaction and service delivery time. Modified support practices resulting in a drastic savings in

equipment, shipping and service.

1999-2003 MicroWarehouse INC Wilmington, OH

MicroWarehouse Inc, a leader in online retail sales for Windows and Apple platform computers,

software and peripherals. The Ohio Distribution Center was a respected facility in the industry.

IS Technician, Ohio Systems Support

Administered 2 Active Directory domains, 1 Exchange, and 13 File and Print servers maintaining

99.9% up time.

Facilitated the daily rotation and offsite storage of 5 tape libraries.

First level hardware and software support for all production systems. Equipment included Symbol

Scanners, Zebra Thermal Printers, mobile workstation and all types of desktop systems and

peripherals.

Responsible for incoming help desk calls and ticketing systems.

Education 1997-1999 Rets Technical Center Dayton, OH

Associate of Computer Applications and Administration.

Skills A+ Certified Technician with 9 years experience, Network + Certified technician, Dell Warranty Parts

Direct Certification, 5 years of Site Support/IT, Duties have included Setup and administration of

backup solutions and user management in Active Directory as well as NT4.0 domain. Troubleshooting

experience in all versions of Windows OS through 2003 Server. Installation and configuration on all

versions of Windows and Mac OS. Installation and configuration of all PC peripherals.

Troubleshooting and maintenance of many network attached devices such as printers, copiers, and

large format plotter devices. Adept at performing maintenance and repair on all major PC and sever

brands.

Contact this candidate