Customer Service Office

MELANIE SPITTLER

*** ******** *****, *******, *** York 12158

315-***-**** **********@*****.***

CLERICAL SUPPORT

Experienced office support professional who takes ownership of projects and sees them through quickly and efficiently.

Handles office tasks including answering phones, processing mail, maintaining office machines, and managing

inventory of supplies. Proficient in Microsoft Word and Adobe software.

Reception • Customer Service • Organization • Communication • Administrative Support • Logistics

EDUCATION

OSWEGO STATE UNIVERSITY, Oswego, New York 2000

Bachelor of Arts, General Communications

EXPERIENCE

BROWN AND BROWN EMPIRE STATE, Syracuse, New York 2008, 2011-2013

Clerical Support

• Supported staff across all departments at 100-employee insurance company.

• Managed mailroom, scanning and distributing all incoming mail and processing all outgoing mail.

• Answered phones, screening incoming calls and directing them to proper department or employee.

• Scanned, copied, faxed, and filed documents for staff, maintaining all office machines.

• Assisted staff daily with various projects including mass mailings and boxing expired files.

• Procured office supplies from vendors, researching specialty items to find best price; distributed supplies to

all office staff.

• Filled in for receptionist during lunch and vacations, answering phones, greeting walk-in customers, and

processing customer payments.

STRUCTURAL ASSOCIATES INC., Watertown, New York 2008-2009

Receptionist

• Managed incoming calls at main office for commercial construction general contractor.

• Reviewed insurance certificates for construction projects, checking for proper language and correct

information, and working with subcontractors to ensure they were acceptable per jobsite requirements.

• Assisted estimating department during bids for new construction jobs, preparing and sending bid packages to

interested vendors on tight deadlines; packages included full-size blueprints.

• Received and distributed incoming mail, delivered faxes, and provided administrative support as needed.

OSWEGO STATE UNIVERSITY, Oswego, New York 1998-2000

Desk Attendant

• Covered front desk at college dormitory, answering questions, signing in visitors, loaning out materials for

recreational activities, and providing referrals to students for local vendors and services.

• Managed inventory of office supplies and recreational equipment for use by dormitory residents.

• Answered incoming calls, directing them to residents and university staff members.

• Distributed mail and packages to residents and staff members.

WAL-MART STORES, East Syracuse, New York 1997-2000

One-Hour Photo Lab Customer Service Specialist

• Assisted customers, responding to questions, comments, and complaints and directing them to requested

items within store.

• Accepted, developed, and filed customers' photo orders, maintaining photo lab equipment.

• Served as cashier, processing customer payments.

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