Customer Service Manager
Resume:
Evan Douglas Deforge
Harrisburg, PA 17111
**********@*****.***
Objective
A self starter with a strong work ethic looking to advance and develop my
management skills with a strong, team oriented organization. I would like
to use my customer service, sales and sales management experience to
continue and build my professional career in the retail, food service or
customer service setting.
Work Experience
Panera Bread Inc. Harrisburg, PA 10/09 to
Present
Assistant Store Manager 03/12 to
Present
Promoted to assistant store manager after 3 months as a successful shift
supervisor
Responsible for facility maintenance as well as food ordering and general
store ordering
Ran a daily shift supervising as many as a dozen associates at one time.
Ensured that associates were current with corporate training
Qualified as a food cost specialist
Experienced with conducting store inventory
Reinforced expectations with staff with respect to store procedures and
appropriate customer service.
Shift Supervisor 12/11 to 03/12
Promoted to shift supervisor from associate in less than two years
Associate 10/09 to 12/11
General customer service
Price Chopper, Slingerlands, NY 02/03 to
05/10
Shift Supervisor/Customer Service Associate
Responsible for front end management including registers, bottle machines,
carts, bagging etc.
Ensured proper cash handling procedures, responsible for daily cash
deposits
Dealt with customer service issues
Conducted general store maintenance
Supervised daily activity and shifts for associates.
Dicks Sporting Goods, Albany, NY 08/07 to
12/07
Lead Golf Associate/Cashier
Responsible for opening and closing the golf department
In charge of daily inventory during each shift
Duties included selling golf clubs and retail merchandise, acting as
general cashier and handling customer service issues
Education
BA in Political Science/Minor in Business Administration
Plattsburgh State University - 2008
References
Available on Request
Contact this candidate