JEFFERY D PETERSON

***** ***** ********* *. **** 1429 . Saint Petersburg, Florida 33702

727-***-**** . acegsc@r.postjobfree.com

SENIOR DESKSIDE SUPPORT MANAGER

Performance-driven and self-motivated senior manager, offering effective

management expertise and progressive leadership practices in field service

support with expertise in military environments delivering cost reduction,

personnel skill enhancement, and optimized customer satisfaction metrics.

Skilled negotiator and relationship manager ensuring all customer

objectives are met according to time and budget restraints. Establish Best

Practices and implement tracking and performance measurement reporting

enhancing service and support delivery.

Change Management . Consulting . Project Management . Team Leadership

Process Improvement . Needs Assessment . IT Infrastructure / Design . IT

Security

Project Management . Technical Support Deployment / Migrations . Hardware

System Maintenance . Software Installation and Maintenance

PROFESSIONAL EXPERIENCE

BAE SYSTEMS, Tampa, Florida . 5/2011 - 1/2014

Global defense, security and aerospace company.

Senior Deskside Support and Hardware Technician

Performed analysis of software and software products installed in support

2500+ customers within US CENTOM J2 Intelligence Directorate and Defense

Intelligence Agency focused on Windows XP and Windows 7 operating systems,

as well as, UNIX or Linux OSs. Demonstrated expertise in troubleshooting

special software systems and hardware associated with targets section at

CENTCOM. Maintained and supported high-end systems and servers supporting

Data Center with installed assets valued at $800M+. Handled operation and

maintenance of SUN, Dell, HP/Compaq servers and workstations.

Achievements:

Exceeded CENTCOM / DIA requirements achieving 99.9+% uptime garnering

Commanders Award for outstanding performance.

Slashed deployment time for upgraded hardware and software installed on

targeting systems from 4 hours to under 1 hour, serving as Subject Matter

Expert regarding Targeting Systems, by streamlining process utilizing

SysPep software system and disk duplication.

Reduced downtime and response time from days or weeks to hours or minutes

by spearheading logistical support for all Deskside Support locations in

Tampa evaluating and upgrading equipment and establishing contingency

operations in the event of emergency.

GENERAL DYNAMICS, Tampa, Florida . 11/2001 - 5/2011

Market leader in Aerospace, Combat Systems, Information Systems and

Technology and Marine Systems.

Senior Deskside Support and Hardware Technician

Bolstered support and issue resolution delivering guidance and coaching to

other technicians regarding support Best Practices. Led maintenance and

support of high value systems and servers supporting $800M Data Center.

JEFFERY PETERSON

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acegsc@r.postjobfree.com

Senior Deskside Support and Hardware Technician, GENERAL DYNAMICS cont...

Achievements:

Garnered Incentive Award from General Dynamic for leading inspection and

testing of CENTCOM forward Headquarters in Raytheon Plant including

identifying and resolving deficiencies and testing 100+ systems and 50+

servers and storage devices.

Completed project establishing data center within Middle East deployed

locations as hand selected member of two man team setting up and deploying

fully operational data center containing 50+ servers and Storage Area

Network equipment, as well as, support equipment and installed and

configured 400+ workstations.

Obtained Commanders Award for leading ground-up installation and deployment

of contingency site for US Central Command in Millington, Tennessee.

CAREER NOTE: Additional experience includes Technical Management and

Supervisory roles delivering key contributions to efficiency and cost

control within UNITED STATES AIR FORCE. Details available upon request.

CERTIFICATIONS

CompTIA Security+

Current TS/SCI security clearance

TECHNICAL SKILLS

PC, Server, and Printer Troubleshooting and Maintenance . Microsoft XP and

7 OSs

Microsoft Office Suite . Adobe Software

Contact this candidate