Engineer Customer Service
Resume:
Jaber M. Okab
*********@*****.***
**** ****** ***** ****** ***# 203 Memphis, TN 38125
Objective:
Industrial Engineering career opportunity applying effective time management abilities, dedicated work
ethic, and team oriented attitude.
Education:
The Ohio State University, B.S. Industrial and Systems Engineering, 2010
Certifications and Technical Skills:
- Lean Six Sigma certified
- Engineering Tools: Warehouse Management System (WMS), SQL, MATLAB, AMPL, Auto Desk
Inventor 10 and Auto CAD, Engineering programming solving C++, Linear and nonlinear
optimization (using Excel and AMPL program)
- Simulation: Arena (Simulation Modeling), PFAST, and Mold Flow simulation program.
- Advanced in Excel Macro and HP Quality Center.
Work Experience:
Industrial Engineer, Diamond Comics Dist. Olive Branch, MS (July 2012 – Present)
- Developed logistics strategies and Standard Operation Procedure (SOP)
- Implemented short and long term capital projects
- Increased productivity by improving the work place design and the Warehouse layout
- Applied OSHA standards and regulations to design a safer and more efficient work place to
reduce fatigue and delays
- Improved Labor Standard Times program and made it more reliable
- Completed Time and Motion Studies and updated the Warehouse Management System (WMS)
- Established a recycling process
- Developed a new observation system for Managers to track labor performance
- Established a control system for supplies and inventory
- Daily interaction with IT department to implement new processes
- Organized and planned weekly meetings to share suggestions, issues, and ROIs
Results: 1) Reduced the audits rate by 34%. 2) Annual Saving ~ $420,000. 3) Increased the
picking rate by 86%
Industrial Engineer, Blue Cross Blue Shield. Owings Mills, Maryland (May 2010 – July 2012)
- Worked with Production and Management to improve efficiency and testing process system
- Improved the system quality by software testing, reporting defects and process improvements
- Applied Quality Control and Management principles to all aspects of the project execution,
delivery and Management cycle
- Worked directly with supervisors, employees and IT personnel in implementing lean
manufacturing ideas
- Collected data and preformed analysis for test plans.
- Implemented software and system testing to evaluate the system’s compliance with its specified
requirements
- Assisted in implementing an Automation Testing System to reduce testing time and improve
efficiency
Results: 1) Reduced the Defects Rate by 66% 2) Reduced the Testing Cycle Time by 42% from
the previous year
Industrial Engineer (Intern), Bureau of Workers’ Compensation (BWC). Columbus, Ohio (June
2009- May 2010)
- Created Flow Diagrams, Control Charts, Value Stream Maps and simulation model for each
program in order to minimize expenses while providing a high quality customer service
- Collected data and performed analysis for decisions such as changing the application’s process
from manual (mail) to electronic (internet) and number of employees are needed at each
station
- Established communications between BWC and employers by developing advertisement sheets
that provided information about the current programs, benefits, and explained the application
process
- Completed risk assessments forms and developed new ideas/interventions for employers.
- Collected injuries data from employers, used MATLAB and Excel to analyze it, presented it to the
Management department in forms of reports and PowerPoint presentations
Results: 1) Increased the number of applicants by 75% per month 2) Reduced process cost by
32% and process time by 36% from the previous year
Industrial Engineer (Project), Ohio Health Radiology. Columbus, Ohio (May 2009)
- Improved the information process system in four hospitals in order to reduce denials by
Medicare
- Collected data and preformed analysis for discovering causes of denials
- Designed a new information process system that reduces human errors
Results: Reduced Denials by 65% from the year of 2009. This is a saving of $325,000/year for
each hospital.
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