IT System Analyst / Network Analyst
Resume:
Curriculum Vitae
PRITESH JAYPRAKASH AATTAWALA
B.E. Electronics and Communications, MCSA
Residence : 139 Morningside Lane, Palisades Park, NJ-07650
E-mail : ***********@*******.***
Skype : pritesh1580
Mobile : 201-***-****
Objective:
To Obtain a Technical or Management related Position where my broad range
of Skills, Experience and Education would be utilized to assist in
increasing the profitability of the company, as well as its Recognition and
Overall success.
TECHNICAL COMPATIBILITY
. Technical Support
o Supporting clients by Phone, email and face to face. Confident
in every aspect.
o Maintaining servers, desktops and laptops. Troubleshooting
hardware and Software issues.
. Operating System and Server Support
Desktops
o Supporting Windows Vista, XP,Win 7,Win 8,Win 8.1 Based
Operating systems.
o Macintosh OS,OSX 10.3.0-10.8.0
Servers
o Installation, Configuration and Maintenance of Windows SBS
2003, SBS 2008,SBS 2011, Server 2003,2008,Learning 2012
o Migration of Systems from Windows 2000 to Windows 2003 to
Windows 2008.
o Configuring DNS Server, DHCP Server, DFS Setup.
o Active Directory (AD) Installation, Configuration and
Management
o Creating and Deploying Group Policy Object( GPO),
troubleshooting.
Exchange Servers
o Installation, Configuration and Maintenance of Exchange Server
2003,2007, 2010,
Office 365 .
o Exchange server migration from in house to Hosted Environment
Cobweb. Fast Host, Rackspace.
o Office 365 set up, Configuration and troubleshooting in Sever
based Environment as well as Hosted based Office 365.
Virtualization
o Installation, Configuration and maintenance of Vmware ESX 4.0,
Migrating Windows within the Blade and different Blade.
Migration from Physical to Virtual and Vice Versa
o Installation,Configuration and maintenance of Hyper-V Server
o Vmware Desktop for Windows, Parallel Desktops, Oracle VM Virtual
Box
Backup
o Onsite Symantec backup exec 2010,2012
o Online Backup Setup using Zen Vault, Attix5 Online Backup,
Storagecraft
Networking
o Installation, Configuration & Maintenance of Cisco Router 500,800,3800 and Call Manager.
o Routing & Switching,ACL, Firewall Rule Setup
o Infrastructure Design & Setup.
o Installation, Configuration & Maintenance of Netgear, Belkin, TP-
Link, Draytek Routers etc..
o HP, Dell, Netgear Switches (L2 and L3), Cable Modem.
End Point Protection
o Sophos End point Protection
o Vipre Internet Security
o McAfee End Point Protection
Management
o Proactive hands on management, process creation, disciplinary /
Appraisals,
Development, Planning, Budgeting.
Core Skills
o Good teamwork, organizational and time management skills
o Excellent analytical skills
o Excellent attention to detail
o Excellent written and verbal English skills
o A professional telephone manner and call management skills.
EMPLOYMENT HISTORY
. I have worked as System Engineer/ Network Engineer for Constant IT
Limited,UK
(May 2011 to 16 Feb 2014 ).
.
o Server 2003, Server 2008 Setup, Configuration & Management
o Exchange Server 2003, 2007, 2010 Setup, Configuration & Management.
o Various Router Configuration Cisco, Draytek, Belkin,Access Point
configuration, VPN
Setup for Corporate Sector users.
o Outlook 2003,Outlook 2007, Outlook 2010,Outlook 2013, Office 365,
Lync2010 setup,
Configuration and troubleshooting.
o Back up Setup using Zen Vault, Attix5 Online Backup, Symantec
Backup Exec 2010
R2,2012 Cloud storage.
o SBS Server Set up, User Setup, Configuration & Management. SBS
Servers Migration.
o Installation, Configuration, Maintenance of Win XP, Windows
7,Windows 8, 8.1
o Remote Desktop Support via call or Remote agent software
CentraStage, Kaseya
Management Software ( OS Update,Patching, Antivirus
Deployment), Labtech, Team
Viewer,Net Support, VPN. Installing, Configuring and Maintaining
Mac OSX + as per Client Requirement
o Mobile Device, Tablets, PDA Email setup as per client Request.
o Hosted Email set up using Office 365,Cobweb, GFI, Fast Host.
Rackspace.
o Cloud Storage using Live Drive, Drop box.
o Liaising with external Suppliers( Dell, HP, Netgear, Lenovo,
Draytek) to resolve End
Users issue.
o Installation, Configuration and maintenance of Vmware ESX 4.0,
Migrating Windows within the Blade and different Blade.
Migration from Physical to Virtual and Vice Versa
o Installation,Configuration and maintenance of Hyper-V Server
o Vmware Desktop for Windows, Parallel Desktops, Oracle VM Virtual
Box
. I have worked as a Technical Support Analyst in Jackwills Limited,
Aubin & Wills
Company ltd. (July 2009 to 5 February 2011 )
o Handling More than 450 In house Users technical issues
o WI-FI Set up, Server Installation, Store Set up, Liaising with
Area Managers for the Technical issues for their respective
Stores,
o Configuration and maintenance and documentation of Routers,
Switches, Access Point., Skorpio Handheld Scanner
o EPOS Till System, Installation, Configuration and Maintenance
Of Quantiv Till based on Windows XP and SQL 2005 installation,
Configuration.
o MIDAS EPOS TILL System Installation, Configuration and
Maintenance.
o Mitel Telephone Setup, Configuration and Maintenance as per User
Request.
o Blackberry (BES) and Microsoft Exchange users Setup,
Configuration, Maintenance Hosted with Rackspace.
o Handling Technical Issues for Head Office and Distribution
Centre and stores in UK /USA On site/Off site ( 50 Stores )
o Network Monitoring System SOLARWINDS
o Call Logging System Service Desk Plus 7.6, also worked on
Vivantio Service desk
o Sophos Endpoint Security Software Installation, Configuration
and Management.
o Installation, Configuration of Vmware ESX 4.0, Installing,
Configuring and Maintaining Windows Server 2003 on Vmware
Environment, Cloning, Migrating Windows within the Blade and
different Blade. Migration from Physical to Virtual and Vice
Versa
o Number of Windows 2003 based server Handled 28.
o Migration of Server on to HP Blade in Assistant with Network
Infrastructure Engineer
o SharePoint 3.0
o Installing, Configuring and Maintaining Mac OSX + as per Client
Requirement.
o Supporting Windows XP, Windows Vista, Windows7
( Small Project Handled
o Under Guidance of Project Manager We in Team have Planned,
Managed and Migrate all old Midas Till System to New Quantiv
Based till before deadline Time.
o I have Planned, Managed and Delivered the New Quantiv Till tool
kits before deadline time.
o As a Part of new Project I have Arranged, Managed and Configure
new Zebra GT 420 Printers for all 47 stores.
o I was Liasing with Kelgray Product to get a technical Support
for Skorpio Handheld.
o Installation, Configuration & Maintenance of Sophos Endpoint
Security Software for Enterprise.
. Worked as Free Lancer System Administrator For Private Sector,
India
(October-2008 to March-2009)
. Odeon cinema Ltd as Customer support Assistant and as well as Private
IT Support
Role for Home users ( JAN-2007 -OCTOBER-2008)
( Woodstock House SHL Conference & Management Centre, Long Ditton,London, UK
(JAN 2007 - DEC 2007)
I have worked as Technical Support Engineer which includes
troubleshooting of
Network related issues for end Users laptops and
entire site, WI-FI Setup .
. Infraline Computer Services Pvt Ltd, India. (August 2002 - Feb
2006)
1st LINE TECHNICAL / NETWORK SUPPORT ENGINEER
Direct a team of PC support staff to ensure computer and network
support is effectively
carried out in an assigned location or area and serves as a
liaison if resources are
needed from other areas in the organisation.
o Schedule, supervise, monitor and give instruction to less
experienced colleagues in all
aspects of current desktop support practices
o 1st and 2nd PC Support
o Delegate responsibility for carrying out specific tasks to individuals
as appropriate
o Manage the escalation of desktop support problems internally and with
3rd parties as
appropriate. Manage Desktop Projects
o Installation of Windows XP, NT Work Station, Desktops PCs and Laptops
running
Windows XP
o Windows Server 2000. Active Directory Configuration. Routers and
switches
Configuration. Creating, Configuring, and Maintaining Users
Accounts on XP, and
Server 2000 .
o Data Back Up, Installing Virus Scanning Software.
o Installation of LAN,WAN using Hub, Switches, Repeaters,
Routers, Firewall, Cable Modem, ADSL.
o Disc Antenna, Broadband Connections, VPN, VOIP.
o Monitor sickness, recruitment, Escalation of calls to meet
Service Line Agreement's (SLA), Regularly monitor the
incidence, status, and speed of resolution of enquiries and
problems.
o Devise improvements and recommend changes to systems, products
or services.
o Perform a broad range of varied work activities in a wide
variety of contexts, some of them complex and Non-routine.
Travel across the DIFFERENT PLACES OF MY REGION to give Support
and consult at various sites on Wide Area Network (WAN ).
o Project: SET UP SMALL WIDE AREA NETWORK ( WAN ) FOR UP TO 200
CLIENT
Qualification : Bachelor of Electronics & Communication from Dharamsinh
Desai Institute of
Technology, Nadiad, Gujarat,India
Vocational Training :
I have done 6 months of Industrial training at Reliance
Industries, Hazira, Surat,
India Which includes depth working knowledge of
" VSAT Technology, Walky
Talky,Pager, Fire Alarms.,
General :
Personal D.O.B 15/08/1980 - Indian
Languages English, Hindi and Gujarati
Passport H1111352
License Valid license
Referees
References are available upon request
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