Life Insurance Service
Resume:
LAURETTA UZOSIKE-ADIELE
Irvington, NJ 07111
E-mail: ******@***.***
Phone No: 973-***-****
EDUCATION:
New York University, Silver School OF Social Work,
Masters in Social Work (MSW), May 2013
NYU Certificate program Substance Abuse and Alcohol Dependence
New York Board Credentialed Alcohol and Substance Abuse Counselor (CASAC-T)
RELEVANT COURSEWORK:
Substance Abuse with Individuals and Families Human Behavior III (Assessment & DSM
Diagnosis)
Advanced Policy in Substance Abuse Psychopharmacology
Substance Abuse Focus Learning Opportunity (Monthly Seminar) Social Work and Law
Rutgers, the State University of New Jersey, Newark, New Jersey
Bachelor of Science, Criminal Justice, May 2004.
REVLEVANT EXPERIENCE:
September 2012 – May 2013, Dual Diagnosis, Intensive Outpatient Program (IOP) Summit Oaks Hospital
MSW Social Work Internship
• Assessed Patients during intake with prescreening tools, and completed Bio-psychosocial forms.
• Responsible for patient’s psychosocial assessment within five days into the Intensive Outpatient Program (IOP).
• Provided individual counseling for patient with co-occurring disorders of mental health and chemical dependence.
• Facilitated group therapy session among group members and wrote progress notes.
• Taught patients new skills to replace old behaviors and help them to develop alternative and more adaptive behaviors, in order
to identify and avoid trigger areas.
• Responsible for conducting orientation of new members into the Intensive Outpatient Program (IOP).
• Responsible for writing daily Group Therapy notes for Medicare and regular insurance patients.
• Counseled patients who were court mandated to seek counseling therapy in order to avoid prison time due to substance abuse
and DUI arrests violations on daily basis.
• Wrote reports on the assessment or progress in treatment of patients mandated to seek counseling by the courts.
• Responsible for writing patients’ weekly progress notes
• Conducted Harm & Suicide Risk assessment among new members prior to admission to the program.
• Facilitated Psycho- Education group activity among group members.
• Distributed urine screening apparatus and gave Breathalyzer tests to group members.
• Worked with interdisciplinary treatment team in managing patients’ medications.
• Escorted patient down to the laboratory for blood work.
• Conducted bi- weekly sessions with families and caregivers on improving patient’s functioning at home.
• Performed Completed Patients Hospital Master treatment Plan diagnosis forms
• Performed discharge duties of patient from the Intensive Outpatient Program (IOP) and other administrative functions.
• Performed Outreach functions to group members who had been absent from the program to ascertain patients’ condition.
• Referred patients’ to community services and resources, such as attending AA & NA meetings.
July 2012 – September 2012, Outpatient Behavioral Health Services, Mountainside Hospital Montclair, New Jersey
MSW Social Work Internship
• Co-facilitate therapy Group sessions on both Partial Hospitalization and Psychiatric Unit.
• Co-facilitate psycho- education on both Partial Hospitalization and Psychiatric Unit
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• Co-facilitate Peer Interaction activity.
• Participated in the interdisciplinary treatment case conference team.
• Wrote clinical progress notes.
• Took patients to laboratory for blood work
January 2012 – May 2012 Outpatient Post Traumatic Stress Disorder (PTSD), Veterans Affairs Administration Center,
Bloomfield, New Jersey
MSW Social Work Internship
• Responsible for Clients with PTSD psychosocial counseling sessions
• Participated in the interdisciplinary clinical case conference, and also had regular weekly supervision
• Performed intake duties for new Clients.
• Counseled individual Veterans of all wars who were experiencing depression, PTSD, flashbacks, anxiety, social dissociation and
isolation for Individual and group counseling sessions.
• Responsible for writing Clinical progress notes into the system.
• Responsible for Sexual Trauma Counseling for raped clients.
• Conducted risk assessment on Veterans for suicidal ideation.
• Provided referral service for VA benefit and medical assistance.
Oct 2009 --2011 Wellcare Nursing and Staffing, Inc. Bloomfield, New Jersey
Social Worker/ Health Care Services
• Coordinate Nursing Home health care delivery to the aged, convalescents, invalids and disabled in their homes.
• Assess clients’ need and connect them to social services and other entitlement based on income guidelines.
• Monitor and re-evaluate clients’ use of services and recommend changes as needed.
• Monitor the quality of employees’ job performance to ensure that standards are maintained in accordance with established
policies, and to ensure patients/clients satisfaction.
• Analyze potential contract and billing arrangements, and negotiated rates.
Dec 2008 – Oct 2009 Medco Health Solutions INC. Franklin Lakes New Jersey
Client Service Representative
• Handled Patients Medication refills, billing inquiries and payments.
• Resolved Patients complaints/issues with medications with their doctors’ office
• Updated client information on our database to ensure compliance with HIPAA.
• Manually resolved Siebel Application calls that could not be resolved automatically for patients’ medication.
• Made calls to doctors’ offices and senior living care centers to verify patient current address and medication information.
• Exceeded minimum required quota processing of 80 invoices a day.
• Researched Patients incomplete information through National Directory Assistance before contacts are initiated.
• Responsible for canceling patients’ medication order per patient’s request, and ensure that such requests are entered into the
communication protocols.
• Conducted monthly audits for Medco Pharmacists Work-at-Home Program to ensure that the pharmacists’ productions were in
compliance with the company policy.
Jan 2006 – Aug 2008 Prudential Financial Group Life Insurance Co., Livingston, NJ
Claims Examiner – Office of Service Members Group Life Insurance
• Managed a caseload of 100 clients.
• Prioritized workload and adhered to deadlines in a timely manner.
• Examined/reviewed and approved claims for payment or denial of claims under service Members Group Life Insurance.
• Assisted bereaved families in completion of their Claims for benefits or entitlements.
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• Responsible for reviewing court appointed Guardianship documents or Conservatorship documents from the courts when
processing benefit payments for minor children.
• Handled highly sensitive confidential information, and maintained HIPAA compliance requirements in the process of work.
• Communicated with Police Departments on insurance claims involving accidental/homicide deaths that are under investigation
before final decisions were made.
• Handled protest claims and communicated with attorneys representing clients who contest insured beneficiary designation.
• Responded to inquiries from clients and attorneys through letter writing, e-mails, telephone, and faxes during the course of
claims processing.
• Proficient with Microsoft Office Suite.
• Utilized the following tools to perform daily functions: Life Claims Management System (LCMS), Content Management
Workflow System (CMWS), Compass System, Lotus Notes, Accurint, Microsoft Word, and Excel
Jan 2005 – Dec 2005 Lincoln Park Care Center, Lincoln Park, New Jersey
Recreation Therapist
• Conducted therapy groups, individual psychosocial rehabilitation and other activities for dual- diagnosed patients.
• Accountable for patient initial intake, quarterly, and annual assessments that track patients’ cognitive and social
progression/regression.
• Educated patients using group therapy in the areas of coping skills, money management and creative arts, which helps residents
to develop and refine important life skills.
• Handled group therapy in the areas of coping skills, money management, and creative arts, which helps residents to develop and
refine important life skills.
• Conducted Music Therapy, Re-motivation Therapy, and games activities, which provided residence opportunities for self-
expression, enjoyment and relaxation, while at the same time promote interests and awareness of environment through sensory
stimulation.
• Organized shopping outings and outdoor activities for residents.
• Conducted One on One visit to residents who do not participate in any therapeutic activities
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