Customer Service Manager

ORA GRAVES

*** ******** *****

Capitol Heights Maryland, 20743

(Phone) 240-***-****

*********@*****.***

OBJECTIVE

Seeking a career in the customer service and customer service security field where I can utilize my

existing skills while acquiring new skills and strengths

SKILLS

• Possess excellent interpersonal and communication skills

• Highly skilled in using Microsoft Office and the Internet

• Ability to handle multiple tasks and work in a team environment

• Ability to work in a timely and accurate manner

• Possess effective organizational and management skills

• Possess excellent administrative and customer service skills

EXPEREINCE

U.S. SECURITY ASSOCIATES Roslyn, Virginia

Human Resource Clerk 06/2008 –

10/2008

Assigned the tasks of making personnel, benefit and confidential files

Handled the tasks of maintaining hire orientation packets and leave of absence packets

Assisted Human Resource in termination process like distributing termination documents to

appropriate parties

Responsible for input of basic PeopleSoft information

Assigned the tasks of assisting HR inquiries and projects as required

Handled the responsibilities of responding to customer verifications, filing personnel documents

Maintained the procedures for terminations and new hires

Researched information related to service awards and delivered to the appropriate manager

Assigned the tasks of reviewing department invoices and reviews processes as requested

U.S SECURITY ASSOCIATES Falls Church, VA

Security Officer 06/2005 - 12/2006

Responsible for patrolling and keeping the records of all security incidents

Responsible for providing security services for residents and visitor, ensure the security of the

building, residents and visitors.

Respond to all emergency situations as directed by policies.

Always alert and keep an eye on every suspected vehicle or personnel

UNITED STATES POSTAL SERVICE Capital Heights, MD

07/2001 - 12/2005

Mail Carrier

Sorted mail and parcels for distribution

Delivered sorted mail/parcels on assigned routes for scheduled mail distribution

Operated mail metering and electronic receiving equipment

Managed postage for domestic, international and special mail

Processed parcels & express envelopes for daily distribution driving carrier service van

Prepared mail trays daily

Maintained a good working relationship in a team environment

Travelled on established routes, delivering and collecting mail

FED-EX GROUND SERVICES Beltsville, MD

Shipping and Receiving Clerk 05/2004 - 01/2005

Implemented shipping and receiving work schedules

Administered inbound and outbound trucks to meet the daily work schedule

Ensured all warehouse activity records are prepared and maintained effectively.

Supported all functions within the shipping & receiving department

Identified and allocated materials to proper location and tracking inventory receipt transactions

Ensured proper bagging, packaging, and labeling all products

Verified accuracy of shipments by count and weight

F.M.C. DEPARTMENT OF AGRICULTURE Alexandria, VA

Computer Programmer (Contractual Position) 01/2002 -

03/2004

Participated in system construction, analysis and testing.

Responsibility for the programming, design and maintenance of company business applications

Configured the network and set-up hosting facilities.

Presented application programs to the Management for review

Direct responsibility to modify, repair, update and expand existing programs and applications

Worked in mainframe environment preparing instructions to run programs

UNIVERSITY OF MARYLAND-UNIVERISITY COLLEGE College Park, MD

Assistant Manager Mail Room Services 08/1985 - 05/2001

Supervised and coordinated activities of workers engaged in customer service activities

Planned, prepared, and devised work schedules, according to budgets and workloads

Observed and evaluated workers' performance

Issued instructions and assigned duties to workers

Trained and instructed employees

Interpreted and communicated work procedures and company policies to staff

Helped workers in resolving problems and completing work

Resolved complaints and answered questions of customers regarding services and procedures

EDUCATION

Prince George’s Community College Associates Degree in Business Administration

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Suitland High School Suitland Maryland

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PROFESSIONAL REFERENCES

Available upon request

Contact this candidate