Customer Service Sales
Resume:
Lisa M. Alessi
Concord, CA 94521
925-***-**** (Cell)
***********@*****.***
Objective: To work in a marketing or public contact position that will enable me
to develop my extensive hospitality, client and guest service skills.
Key Skills & Capabilities:
Self-starter
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Extensive hospitality and guest services experience and skills
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HR and EEO experience
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Work directly with management, staff and guests
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Dependability
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Customer Service Professional
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Organizational Skills
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Problem solving
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Teamwork
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Computer skills include word, Microsoft outlook, excel, salesforce
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Professional Experience:
BevMo Walnut Creek a local beverage retailer which carries an extensive list
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of wines, beers and spirits. As an associate I assist the customer with
purchasing products and inform them of new and exciting choices in wine,
beer and spirits. I have knowledge of numerous wineries and distilleries in
the area. I stock and display items in a professional manner and handle
cashiering duties as well. I am a team player and enjoy working with and
assisting customers. I have also worked at BevMo Corporate office and
handled email requests via the salesforce software program. Many times I
was multi-tasking and handling email and telephone requests.
Page Two – Lisa M. Alessi
Marriott Corporation, Washington, D.C. & SF. A consummate hospitality
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professional. Served as a recruiter for the San Francisco Airport Marriott.
Worked directly with management and staff in interviewing, hiring and
getting the hotel up and running. Also worked in the HR and EEO
departments. At the San Francisco Marriott I worked in the vacation club
program sales group. Interfaced with Marriott guests in marketing the
Marriott Vacation Club properties. Also assisted guests with questions
regarding the tourist locales and activities San Francisco.
Community Service Experience:
City of Concord Parks and Open Space Commission. 2009-2013. Alternate
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Commissioner for Park Recreation and Open Space. Brought to the city
council attention the need for a dog park at Baldwin Park and playground
space for Newhall Park.
Academy of Science volunteer 2008-2009 worked up on the roof to maintain
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landscape area. Became very familiar with the many unique parts of this
magnificent park i.e. Rose garden, Windmills, bison locale, botanical garden,
and the flower conservatory.
Sales & Retail Experience:
Pet Food Express-Lafayette, CA Customer Service 2003-2004
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Navlet’s Garden Center, Concord, CA Cashier 2004-2005
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Education:
George Washington University B.A. Political Science
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College of Alameda Certificate of Achievement in Business/Office
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Administration December 2011
References:
Page Two – Lisa M. Alessi
Kate Smith, Marriott Vacation Club, Supervisor 760-***-****
Cindy Stoddard, personal friend 925-***-****
Ken Fairbanks, BevMo Store Manager, 925-***-****
Contact this candidate