Customer Service Sales

Wilfredo Alvarez

*** * ******* **** ******* FL **801 407-***-****

***********@*****.***

Summary: Professional and dependable candidate with excellent

organizational and communication skills seeking a position as a Data Entry

Operator.

Skills and Qualifications:

Medical Coder/Biller, CPR, Claims, Accounts payable/receivable, General

administrative procedures, Appointment scheduling, Data entry, Microsoft

word/access, Banking, Customer service, Sales associate, Retail,

Telecommunications, Call center, Order selector/filler, Forklift,

Receiving, Inventory management

Work History:

Inktel Direct, Tamarac, FL (thru Incepture Staffing) Oct

2013 - Jan 2014

Customer service representative

. Inbound call center receiving calls from businesses or private

individuals shopping on the Walmart.com website by telephone in

assisting of timeframe for delivery of items. Created tickets for

item pick-ups (UPS,SEKO) using the Remedy & RightNow software.

. Explained products, services and prices, answered questions from

customers.

. Obtain customer information such as name, address, payment

method, and assisted with entering orders for customers

. Assisted customers with site to store pick-up and confirming with

store associates of item availability, UPS, FEDEX and all other

nationwide carriers that Walmart.com is contracted with.

. Extremely heavy call volume & maintained stats thru Quality

Assurances guidelines

Externship: Mass Eye Research & Surgical Institution, Cambridge, MA

Medical Biller (completed 160 hours) Nov 2012 -

Dec 2012

Processed both internal/external sources to establish whether the

claim is complete and valid, collections on accts (Nextgen)

Compared data on claim applications & other documents statements

within the policy that MERSI has

Thoroughly researched the claims as required & for the protection

of the company

Education: American Career Institute, Cambridge, MA Apr

2012 - Oct 2012

Medical Coding & Billing Certification

Macys, Boston,

MA Aug 2011 -

Jan 2012

Retail Merchandiser / Associate

Assisted with the execution of merchandise shipment, inspected &

alarmed clothing for sales floor

Delivered new items to designated areas to the appropriate depts.

Assisted with price changes, support for selling events

Inventory and re-stocked the selling floor as necessary

Sears Holdings Corp. Winter Park, FL Oct 2008

- Apr 2011

Customer Service Representative

. Inbound/Outbound calls in assisting Contractors in assigning of

installation & repair orders for home appliances across the U.S.

. Accounts payable on trip charges when needed, account management,

assisted customers w/timetable of scheduled arrival times of Contractors,

created repair orders when needed & selection of times available

. Heavy phone call volume & maintained stats per policies and

procedures/ 80+ calls daily

Innovation 1st Notice, Springfield, MA Apr 2007

- Feb 2008

Claims Reporting Specialist

. Processing of Commercial & Personnel Property, Liability, Auto &

Worker's Compensation claims for Policyholders

. Interacted with Policyholders, Insurance Agents, Brokers, Claimants

& other 3rd party affiliates

. Assisted client's with reaching appropriate branch/regional offices

of insured's with other question's & services, rental car agencies & auto

body vendors

. Explaining loss reporting procedure and/or reimbursement procedures

regarding tow, glass & rental of auto vehicles

. Extremely heavy phone call volume/ 70+ calls daily

Nike Retail Services, Kissimmee, FL Apr 2006

- Feb 2007

Sales Associate

. Participated in sales of Nike products, suggestions on apparel to

enhance purchases already made

. Building a customer base & knowing consumers likeness of NIKE

products

. Ensured all visual standards are followed, daily re-stock is

completed, cashier, warehouse/receiver, inventory and adequate size runs

are represented

. Assisted in other store functions as needed

Metro One Telecommunications, Orlando, FL Mar 2003 - Nov 2005

Directory Assistance Operator

. Inbound calls requesting listings from AT&T wireless, Alltel, Boost

Mobile & Sprint account holders regarding directory assistance & concierge

services

. Account payable & management, enroll new clients in INFONES national

directory plan, verify clients through voice recognition/pin#, assure all

needs/requests are met in a timely manner

. Extremely heavy phone call volume

TalkAmerica, Orlando, FL

Oct 2002 - Feb 2003

Customer Service/Account Services Rep

. Inbound calls on general inquiries of accounts, accounts receivable

& management, payment arrangements on past due accounts, rate plan

analysis, participated in sales of products and services

. Collections on accounts & informed of timeline to reduce churn,

retention of business

. Troubleshoot technical inquiries, interacted with repair personnel

with the 7 other regional bell operating telecommunications companies

across the country

. Heavy phone call volume & maintained stats within TALKAMERICAS

guidelines

Cingular Wireless, Lake Mary, FL Apr

2000 - Oct 2001

Customer Operations Representative

. Inbound calls inquiring general bill inquiries, accounts receivable

& management, payment arrangements

. Starline Associate responding to inquiries in which would assist co-

workers unable to find or locate information, assisted when escalations

occurred

. Participated in the sale of wireless services, retention on

accounts, rate plan analysis, payment arrangements to ensure accounts

remain on active status, sales & upgrade on features & of purchases on new

cellular equipment, re-programming of new equipment

. Extremely heavy phone call volume & maintained stats within

company's guidelines

Contact this candidate