Customer Service Supervisor

Location:

Posted:

June 05, 2014

Dillon Rodgers

Grand Junction, CO 81501

Work Experience

Startek

Start Date : 02/08/2010 Current

Position: Floor Supervisor

Duties: Managing agents on the production floor to ensure maximum profitability

and production.

Accomplishments:

Fastest team in the site for 24 months running.

# 1 team in the site for 6 out of 12 months in 2013.

Only team to start with no tenured employees and succeed within 30 days.

Highest customer satisfaction rating in the site.

Managed several employee recognition committees.

Organized the most successful JUCO launch in 10 years.

Received a recognition of excellence for implementing new training styles

from corporate.

– Maintained 0% attrition for 6 straight months.

Was one of the top 10 agents for providing Excellent Customer service, and

maintaining a fast Average Handle Time.

Rodgers Enterprises

Start Date: Feb. 2007 Feb. 2010

Position: Foreman

Duties: Bidding Jobs, Skilled Labor for constructing Bathrooms and floors.

Accomplishments:

Completed every job ahead of schedule.

Never had a customer complaint, and never had to go back to fix work.

Completed specialty house on the Black Canyon, which was recognized

as the only residential home built within a national forest.

Texas Roadhouse

Start Date: Aug. 2006 Feb. 2007

Position: Bar Back

Duties: Assist the bartender in serving drinks, keeping up with customer orders,

and making sure kegs were replaced when empty.

Accomplishments:

Employee of the month in November 2007

Was choice bar back.