Customer Service Manager

A shlie Scott

******@***************.***

Personal: 813-***-****

Education

U niversity of South Florida, Tampa FL

• BA in Mass Communication & English, December 2012

• GPA 3.49

U niversity o f Florida, G ainesville FL

• Acquiring Master’s in Mass Communication with a specialization in Global Strategic Communication

• Additional focus on Social Media in Business

• GPA 4.0

Professional Experience

S tudent Account Manager and Webinar C oordinator, Ultimate Medical Academy, June 2012-April 2014

• Maintained a book of 150 – 200 students using a project management based system to hold students accountable

for their academic success, track their progress, and ensure they meet deadlines through diligent outreach and

consistent effort at identifying areas of weakness; providing solutions to yield more graduates in a timely manner.

• Department trailblazer for software proficiency; helped set technical requirement benchmarks for new hires and

was the first academic advisor to directly aid the student IT Helpdesk. Proficient with Photoshop, InDesign,

Quicktime, movie and animation production software, Google Analytics, integrated project management software,

MS Office, email marketing software and Blackboard (including HTML coding abilities).

• Responsible for assisting Associate Director in constructing a reference for both HIT and HCM programs that

serves as an accrued body of useful information for Advisors to better assist the specific needs of students

regarding their given program and term; ultimately improving the chances of program retention and ABHES

approval.

• Assisted in the creation and execution of a student facing, interactive classroom (also called Webinars) that

addresses how to be academically successful through awareness of pre-existing UMA resources available.

• I have contributed content, ideas and digital media to the Best Practices Committee presentations shared with the

entire department and constructed several new advisor walk-throughs such as “How to Teach Students to Access

Blackboard Collaborate From Non-Computer Portals” and “How to Help a Student Enroll in Tutoring Live Labs”

(pre-Starfish and mobile app).

• Assisted students with questions related to course navigation, academic policies, course expectations, technical

assistance and other support services. Excelled in student conflict resolution.

• Since my initial employment in June of 2012, I am still currently trending below my overall allotted budget, while

simultaneously balancing all projects listed above, demonstrating my ability to excel at project management, time

management and consistency.

O perations Coord inator, M anagement, Tory Burch, June 2011-June 2012

• Created new marketing and administrative initiatives that would elevate the brand and yield higher productivity.

Examples: iPad eBook with a scannable master inventory list that proved to be simultaneously user friendly for

employees and aesthetically pleasing for customer use.

• Served as head Marketing Coordinator for entire Southeast District of Tory Burch, LLC and my copy written work

was featured in several mainstream Online Blogs.

• Maintained and executed all visual standards as well as standard policies and procedures.

• Resided over development and training of all new hires; which strengthened my leadership skills.

M arketing Intern, USF Graphic Design Studio, May 2011 – December 2011

• Regulated applications from student and outside artists lobbying for visibility in select collections.

• Assisted with production of flyers, website banners, podcast stream commercials and periodical announcements

to promote studio and current exhibits.

• Applied marketing analytics to identify most profitable forms of student outreach and attendance at openings.

• Apprenticed under the website developer, aiding in the creation of full HTML layout, video editing and publishing.

M erchandising Manager, Levi’s Only Co, Tampa FL, August 2010 - August 2011

• Worked with customers to make sure that they received outstanding customer service while managing

productivity and efficiency of associates.

• Created a visual environment that would stimulate sales growth.

• Maintained solid product knowledge and gained a greater knowledge of analyzing customer purchase data to

strategically place items in the store to maximize volume of sales.

Relevant Skills

• Proficient in Adobe InDesign, Photoshop, Word, Excel, PowerPoint, iBooks Author, Google Analytics,

Quicktime, Final Cut, EPMLive, Adobe Suite, Sony Vegas Pro, iContact, Blackboard, WordPress, NetSuite

CRM+, Arial Software and a myriad of other PC and Mac based software.

• Persistent and dedicated; acquired a BA with Honor’s while working full-time and supporting myself independently.

• Competent leadership, interpersonal, planning and communication skills; created an instructor-advisor relationship

within my current career that provided enhanced service to the student and managed a book of 150+ students at

population peak.

• Exceptionally enthusiastic writer with fine-tuned attention to both rhetorical and grammatical detail.

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