Customer Service Training

ERIC DANCY

**** ****** ****** #* *, Bronx, N.Y, *0458

Tel: 347-***-**** email:*********@*****.***

Objective A Customer Service position where I can utilize my extensive

professional experience.

Professional Experience

PEER EDUCATOR/OUT

3\2014 present

REACH WORKER

JAMAICA HOSPITAL,

JAMAICA, N.Y.

Responsible for

1.

distribution of safer sex

packets

Provide literature of harm

2.

reduction practices

Facilitate groups on HIV

3.

prevention and education

Conduct individual

4.

sessions to discuss safer

sex practices 1\2013 present

Maintained individual and

5.

group session files

Prepare reports on group

6.

sessions

Other related duties as

7.

needed

HERITAGE HEALTH

ENROLLMENT SPECIALIST

EXPONENTS/ ARRIVE, NEW

YORK, N.Y.

10\2013 present

8. Responsible for enrollment

of participants into

managed care benefits

9. Provide quality customer

service

10. Conduct home visits to

enroll clients into

11. Answer inquiries

concerning insurance

coverage

6/2013 3/2014

EXPONENTS CENTER FOR PERSONAL &

Education

PROFESSIONAL DEVELOPMENT

Credentialed Alcoholism and Substance Abuse

Counselor Training (CASAC) 350 Hours

Completed

BOROUGH OF MANHATTAN COMMUNITY 1986 1989

COLLEGE NEW YORK, N.Y.

Completed course work in Nursing and Psychology

Training New York City Department of Health & Mental Hygiene

Delivering HIV Positive Test Results

•

HIV Testing Module 1 & 2

•

Exponents, Inc. ARRIVE Comprehensive 8 Week 24 Session

HIV/AIDS Education and Substance Abuse Training Program

Exponents, Inc. Seeking Safety Program 12 Week training

Exponents, Inc. Healthy Relationship Sexual Risk Reduction

Program

Exponents, Inc. ARRIVE Post Graduate Program (APGP)

Exponents, Inc. Peer Program Phase I & II

Skills Proficient in Microsoft Word

References Available Upon Request

Contact this candidate