Administrative Assistant Customer Service

PROFESSIONAL SUMMARY:

Diligent, dedicated, values-based professional with significant experience

interacting with multiple levels of management. Ability to create

lasting, professional relationships with all levels in a diverse

organization. Consistently recognized as a valuable, trusted team member

with strong interpersonal skills.

PROFESSIONAL EXPERIENCE:

Senior Administrative Assistant, RR Donnelley/Morgan Stanley, Phoenix, AZ

9/2013-Present

. Remote: supporting a of team of Managers based in New York City.

. Preparing Documents: Using Microsoft Office and client specific

software, prepare and processe correspondence and memoranda,

according to the requirements set by the client.

. Maintaining Calendar(s): Closely monitor and maintain manager's

calendar, and update the calendars to include meetings,

appointments, due dates, and client-related activities.

. Travel Arrangements: Work closely with client to arrange/change

travel arrangements on short notice.

. Maintaining Files: Maintains paper and electronic files in

compliance with current policies. Handle documents as needed with

filing instructions to ensure proper filing. Retrieve files as

needed. Maintain chronological files and administrative files for

client as needed.

. Coordinating Financial Functions Prepares expense reimbursement and

disbursement requests.Prepares/processes bills and letters

. Providing Administrative Support: Coordinates travel arrangements,

prepare itineraries, and prepare travel expense reports. Schedule

meetings and arranges for conference rooms and meals. Communicate

effectively with clients and with others in the client's

environment. Is proactive in anticipating the business needs of the

clients; plan ahead and meets deadlines.

. Cooperates with Team Efforts: Proactively demonstrate effective

teamwork and provide assistance to others time permits. Work

cooperatively with other departments and individuals in the client

community.

Receptionist to 40+ Engineers at Hatch Mining Consultants, Scottsdale, AZ,

4/2012-5/2013

. Responsible for all incoming calls at Hatch. Professional

organizational skills includes, maintaining and establishing

positive relationships with vendors/Hotels/Restaurants within the

Scottsdale area. Management of multiple tasks completed in a timely

and efficient manner. Scheduling conference rooms for various

meetings, responsible for all FedEx/UPS/U.S. Mail. Upkeep/inventory

of all office supplies. Coordinating conferences in and out of

town, coordinate workshop venues along with event planning, such as

off-site conferences. Handle visiting client needs as well as

coordinating the Company apartment. Interact with building

facility. Prepare VISA/Passport paperwork to/from out of country.

Prepare visitor letters for clients that commute in and out of the

United States.

Administrative Assistant to Vice President, of Research Administration as

well as the Director's of Office of Special Projects, Office of Sponsored

Research, and Office of Research Compliance (9/2008-10/2011)-TGen

Biomedical Institute, Phoenix, AZ

. Main support of three different departments, back-up for the

President/Scientific Director when needed

. Compile and arrange all international/domestic travel including all

expense reports for the Research Administration Department

. Organize recurring meetings for Scientific Faculty, Colon Cancer

Working Group, American Cancer Society, Post-Doc's as well as

maintaining daily calendaring for the Vice President and two

Directors of the Research Administration Department

. Coordinate catering for visitor/internal meetings

. Maintain/develop filing system for the Director's of the Research

Administration Department

. Extensive teamwork with all administrative assistant's within TGen

. Responsible for monthly P-card reconciliation

. Heavy Outlook calendaring with efficiency in follow-up

. Interact with high levels of international and domestic management

. Organize departmental grant files

Sr. Administrative Assistant to Assistant General Managers

(2/2008-9/2008)

Veolia Transportation, Phoenix, AZ

. Interact with all operations of bus departments, HR, Operations,

Maintenance, IT, and Finance Departments. Work closely with the City

of Phoenix Transit. Provide administrative aid to the General Manager

and Assistant General Managers of the Administration Department. Back

up for General Manager's Administrative Assistant.

. Customer service, maintain weekly and monthly report books. Track all

meetings and procedures of several different departments that report

to the Assistant General Managers. Coordinate weekly and daily

meetings, along with daily correspondence. Type a wide variety of

documents, statistical and descriptive reports, budget and financial

documents, meeting agendas, meeting minutes and administrative

reports. Schedule meetings, appointments and conference room

bookings, maintain calendars. Establish and maintain paper and

computerized filing systems; order and maintain office supplies. Greet

visitors, respond to telephone inquiries and directed inquiries to the

appropriate staff member. Respond to sensitive requests for

information that may involve confidential matters. Manage office

support functions including coordinating and prioritizing clerical

work assignments in some areas. Perform other duties as assigned.

Executive Assistant to the Fire Chief of Maricopa and Pinal Counties

(12/2004 - 11/2007)

Rural/Metro Fire Department, Scottsdale, AZ

. Interacted daily with local governments of several towns and cities in

Rural/Metro protection area

. Worked closely with town managers and town attorneys involving the

updating, maintaining of town, city contracts, and specifications

. Coordinated senior staff meetings, as well as meetings with city

governments

. Provided administrative aid to the Fire Chiefs of the Tucson, Pima and

Yuma regions

. Served as Treasurer of Rural/Metro's (PAC) Political Action Committee

. Set up monthly company lunch meetings for Fire Captain training classes

. Assisted and coordinated with company event planning

. Maintained travel and expense reporting

. Coordinated and assisted with CPR Classes

. Provided receptionist relief when needed

. Handled all correspondence, faxes and memos

Advertising Assistant

(3/2003 - 12/2004) (company relocated out of state)

Albertson's Corporate Headquarters, Scottsdale, AZ

. Maintained four different products for newspaper circular advertising

. Managed tight deadlines on a weekly basis

. Responsible for extensive computer work

Cashier, Laguna Elementary School

(9/2001 - 2/2003)

Scottsdale Unified School District (SUSD), Scottsdale, AZ

. Responsible for collecting lunch funds, and data entry into the Lunch

Funding System

. Assisted with food preparation for school lunch when needed

. Provided security for school campus during lunch hours

Administrative Assistant to President and Vice President of Member

Services (1992 - 1996)

CHP: The Medical Group, New Hyde Park, NY

. Responsible for patient concerns and complaints

. Participated in helping patients with their insurance questions

. Led extensive update of nursing manual

. Responsible for all correspondence for Social Services Department of

New York

. Responsible for all correspondence, meetings, reports for the Member

Services Department

Administrative Assistant to Finance Department

(1991 - 1993)

Skadden, Arps, Slate, Meager & Flom, LLP, New York, NY

. Responsible for weekly confidential mailings of partner investment

checks

. Performed monthly billing on firm-owned condominiums

. Deposited daily investment checks

. Distributed overseas weekly time reports to their respective department

heads

. Updated and distributed investment letters to all partners

Executive Administrative Assistant to Managing Director

(1986 to 1991)

The First Boston Corporation, New York, NY

. Planned all business conference and luncheons

. Coordinated daily client and in-house meetings

. Handled department calendar

. Coordinated travel and prepared expense reports

. Created presentation books for client meetings

. Responsible for distribution and typing of new issue broadcasts

EDUCATION & TRAINING:

. Executive Assistant Certificate, Berkeley Secretarial School, New York,

NY

. Highly proficient with Microsoft office Suite, Excel, and Power Point

. Highly proficient with Word Perfect, Outlook, and Lotus Notes

. Ability to type at 60+ wpm

. Strong written and oral communication skills

REFERENCES:

. Available upon request

Contact this candidate