Customer Service Sales

OBJECTIVE: To obtain a position relative to my potential for development

and advancement.

SUMMARY OF QUALIFICATIONS:

Education Master of Business Administration Concentration: Management

American Intercontinental University; Houston, TX 06/2012

Bachelor of Science in Business Management

Louisiana State University; Baton Rouge, La. 12/2010

Skills Keyboarding: 60 wpm

10-key: 215 kpm

Proficient in the following operating systems:

Macintosh OS...Unix...Microsoft Windows 95 - Windows 7

Proficient in the following software packages:

Microsoft Office 95-10...

Persuasion...Illustrator...PageMaker...Microsoft PhotoDraw...Maker

Pro...Microsoft Publisher...Adobe Photoshop...Works

Strengths Leadership and interpersonal relation skills

Detail and success oriented

Team player

Self-motivated

Excellent communication abilities

Activities Volunteers of America

Boys and Girls Club of America (Mentor)

Volunteers in Public Schools (Baton Rouge)

EMPLOYMENT HISTORY:

April 2012-Jan Nationstar Mortgage, LLC; Houston, TX 04/12-1/14

2014 Foreclosure Prevention Specialist - FNMA Loss Mitigation

Negotiates modification based default resolutions on assigned

mortgage loans

Contact customers with severely delinquent mortgage loans

Work with customers, real estate agents, attorneys and investors to

develop workout solutions on mortgage loans where homeowners are

facing financial difficulties.

Prepare loans for Deed In Lieu and Short Sales

Implement HAMP compliance

August 2011- ACS; Houston, TX 08/11-02/12

Feb 2012 Customer Service Representative

Perform basic troubleshooting for clients

Educate customers about services and resolve issues

May 2009 SHERWIN-WILLIAMS, INC.; Houston, TX

To April 2011 Sales Associate 08/09-04/11

Assist in the strategies to achieve sales results through business

analysis, action planning, and consistent accountability in retail

store.

Assist customers with purchases while ensuring a quality store

experience.

Apply and teach effective selling strategies to develop sales

associates.

Assist in temporary and permanent sales setup and markdowns.

College Intern 05/09 to 08/09

Train in basic store operations, gain management skills, and develop

sales techniques and customer service skills.

Receive training in a variety of key business topics such as profit &

loss, inventory control, and human resources.

August 2007 Train in outside sales by traveling with a Sales Representative.

To December

2010 LOUISIANA STATE UNIVERSITY; Baton Rouge, LA.

Work Study Student 08/07 to 12/10

Serve as engineering computer lab monitor.

Assist computer lab patrons with activities and provide technical

May 2007 support.

To August 2008

ALAMO SERVICES LLC; New Orleans, LA.

Security Guard 05/07 to 08/08

Monitor premises to prevent theft, violence, or infractions of rules

at trade shows, conventions and special events in the New Orleans

Convention Center.

May 2004 Write reports of daily activities and irregularities.

To August 2006

CITY OF NEW ORLEANS; New Orleans, LA.

Administrative Assistant 05/04 to 08/06

Provide administrative support for city Accountants.

Assist visitors in resolving a range of administrative problems and

inquiries.

Assist in processing new business licenses and closing out delinquent

accounts in the city's revenue department.

REFERENCES: Available upon request

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