Manager Oracle
Resume:
Professional Resume - Michelle Neacsu
CAREER OBJECTIVE
To continuously improve skills and knowledge in order to provide top quality work to clients.
CORE COMPETENCIES
Extremely self-motivated achiever
Quickly understand and implement new IT concepts
Committed to excellence
Excellent interpersonal and emphatic skills
PROFESSIONAL EXPERIENCE
Deloitte Canada 08/2010 – Present
Siebel Consultant and Support Specialist
Responsible for providing top quality consultancy to Deloitte’s clients:
* Repository and Non-Repository Migrations
* Apply Hot Fixes/Patches to the application
* Perform Production Health Check on daily bases
* Use EIM, ADM, Integration Objects for non-repository migrations
* Set up of Development, Testing and Production environments
* Configuration of the application based on customer’s requests
* Configure Siebel Server Components
* Debug issues using Siebel log files, fdr files
* Fix Siebel application crashes
* Configure Task BaseUI
* Defining and configuring Assignment Manager for user's access control, Data Models and Workflows
* Provide Technical Support to end-users and apply technical and functional fixes through Siebel releases
* Use Oracle RUEI to evaluate user performance experience
* User SOUPUI to test Inbound Web Services
* Use Remedy Ticketing system to track user’s issues and provide a resolution
* Manage Siebel Releases and Hot Fixes
* Execute Siebel Enhancements
ORACLE 06/2007 – 08/2010
For nearly three decades, Oracle, the world’s largest enterprise software company, has helped governments and businesses around the world drive their enterprises based on quality, real-time information. Oracle is helping enterprises use high quality information to collaborate, measure results, and generate a single view of critical business data.
Siebel Instructor (Siebel 8 Certified)
Responsible for providing top quality consultancy to Oracle’s clients:
* Deliver technical and business trainings in class and via LVC(life virtual class);
* Provide suggestive demos for each module delivered;
* Defining and configuring Assignment Manager for user's access control, Data Models and Workflows
* Explaining the Siebel automation process: Task UI, Workflows, State Models and Assignment Manager
* Import/Merge/Update Accounts, Contacts, Positions, Responsibilities using Siebel Enterprise Integration Manager (EIM), ADM- Application Deployment Manager.
Achievements:
* Achieved a near perfect score of 92.62, on performance band of 1 to 100, based on clients’ feedback
* Achieved objectives by providing relevant examples and demos
* Maintained a very high level of satisfaction among Oracle’s clients
HEWLETT PACKARD 03/2006 – 06/2007
HP is a technology company that operates in more than 170 countries around the world. Their corporate objectives are very clear: to commit to their clients, to be the market leadership, to grow and to offer employees a perfect work environment.
Siebel Business Support Specialist
Responsible for:
* Providing reporting support to other data analysts to extract the correct data from Siebel by using Business Objects reporting tool;
* Provide business support to end-users for Siebel Marketing and Siebel Call Center 7.5
CERTIFICATIONS AND SOFTWARE EXPERIENCE
Siebel 8 Certified Consultant Expert (Oracle) – February 2008
ITIL Certified – December 2011
Oracle RUEI- 2011
SOAPUI - 2011
Business Objects reporting tool- experience acquired on the job at HP, starting 2006
Certified Help-Programmer (College of Informatics) - June 1997
HTML/CSS and JavaScript – experience acquired on the job, starting 2007
SQL knowledge – experience acquired on the job, starting 2007
Basic of Communication, completed course – Hewlett Packard, 2006
CLIENTS FEEDBACK
ORACLE clients’ feedback:
“Thought it was going to be a long 2 weeks, but it enjoyed it so much I wish I was coming back next week!”
“She was very much motivating and helpful“
“Very good teaching style - relaxed but informative and helpful “
“Was very friendly and allowed plenty of time for the labs etc”
HP clients’ feedback:
“Felt it was a productive usage of my time” – Simon C.
“You've done a good job!” – David N.
“She had a good knowledge and was very friendly and competent.” – Mohammad S.
“The training was very good to get an overview in Siebel. The steps how to get things entered where explained good and in detail. Mihaela did a very good job.” – Georg B.
“Good relevant training. Very good presenter.” – Mathias H.
REFERENCES
Personal and professional reference may be supplied upon request
Contact this candidate