Customer Service Administrative Assistant

Elizabeth Curtis

Cell: 512-***-**** + *************@*****.***@yahoo.com

+www.Linkdin.com/in/ elizabeth-curtis + Austin, TX 78726

Administrative Assistant Level I

People Focused + Positive Attitude + Team Contributor + Problem Solver

Hard Working + Energetic + Persistent + Resourceful

Driven to be a positive influence in people's lives, helping them tackle,

overcome and learn from adversity, and thereby build a strong foundation

for personal and family growth and lifelong happiness.

Competencies Include:

. Passionate about helping people

. Ability to integrate resources

. Concise and articulate oral skills

PROFESSIONAL EXPERIENCE

St David's Hospital, North Austin Campus, Austin, Texas January- April

2014

Patient Care Technician

Focused on personally delivering exceptional patient care to people who

were recovering from illness, surgery, and accidents or in terminal

condition. Member of the nightshift team of six nurses and doctors that

cared for twelve to twenty patients. Collected patient vitals and other

data, recorded and distributed to the patient care team. Assisted in

general nursing activities helping patients with daily activities and

assisting with emergency situations. Helped maintain floor efficiency and

readiness by restocking and organizing supplies. Documented patient care.

Preform handoff procedures to next shift to ensure care quality is

maintained.

AREA AGENCY ON AGING, Austin, Texas September 2012 - January 2014

Ombudsman Intern

Updated the Nursing and Assisted Living Database for ten regional counties.

Entered consumer's information for Medicare enrollment. Researched regional

volunteer website and tracked effectiveness for media campaign Ombudsman

program. Contacted newspapers to assess cost of advertising. Processed and

completed satisfaction surveys with former clients. Used same newspaper

contacts to create increased awareness for Medicare and Medicaid

enrollment.

. Coordinated contacts at newspapers to recruit volunteers and consumers

. Assisted Medicare consumers with preparation for meeting with Benefits

Counselors

. Consistently engaged elderly residents to build relationships, learn

needs, and be active within the community

Concordia University - Austin, TX

Peer Advisor

January - May 2013

Provided guidance to students on class selection and providing insight to

professors. Addressed any questions regarding graduate school. Supported

weekly training sessions to enhance student advisors skills.

. Guided students planning their class schedules

. Worked as a team with peer advisors

. Gave program coordinator current information

EDUCATION

Bachelors of Arts in Behavioral Sciences, GPA: 3.4 May 2013

CONCORDIA UNIVERSITY, Austin, TX

ADDITIONAL SKILLS

Fluent in Microsoft Office

Experienced in administrative support activities

Customer service including email, social media and phone requests

ADDITIONAL HISTORY

Hospice Volunteer April - July 2012 Austin, Texas

Lobbyist at the United Nations February-March 2007

New York, New York

. Organizational and management skills

. Team building skills

. Analytical skills

Contact this candidate