Medical Customer Service
Resume:
Reseda, CA *****
www.linkedin.com/pub/robyn-leigh/84/897/967
*****.*********@*****.***
Robyn Taylor
OBJECTIVE Highly organized, motivated and dedicated to Epic guidelines with in depth understanding and
knowledge of meaningful use, workflows and processes. I have proven talent for analyzing
problems, developing and simplifying current procedures and curriculum while finding
innovative solutions. I have over 8 years healthcare and training experience.
SKILLS & Over 8 years hospital/healthcare experience in various roles
ABILITIES
Several Epic Go-Live projects/ Elbow Support
ClinDoc/ CPOE/HER/EMR/ADT/CADENCE
Medical reconciliation
Order sets/ Progress notes/ Smart phases
Basic work flows (inpatient)
Healthcare consulting
Software Documentation
Expert Knowledge of HIPPA guidelines
Hospital, Clinical operations, and patient care processes knowledge
Excellent written and oral communication skills
Detail oriented, conceptual thinker, analytical problem solver, dependable
Self-motivator, customer service oriented and efficient
Capacity to work well as part of a team and on individual assignments
ACTIVELY SEEKING EMPLOYMENT FROM 01/2014-PRESENT
EXPERIENCE
GO LIVE SUPPORT-, INPATIENT -CLINDOC, CPOE / UCLA HEALTH SYSTEMS
2/2013 – 12/2013
Instructor for classes of end users and super users ranging from 1-10 students. Curriculum
development and validation developed and produced provider-training manuals. Provided
instruction for the basic navigation of Epic at the elbow. I instructed on EHR charting, order
entry and clinical documentation. I assessed the needs of students and modified class content
and or teaching method to meet those needs. Trained end users on how to build their smart
phases, smart sets which helps to manage their in baskets.
CLASSROOM TRAINER- AMBULATORY/INPATIENT –
CPOE,CADENCE,ADT,/SUTTER HEALTHCARE –
6/2012 – 8/2012
Assisted primary instructor for classes of MD’s, RN’s and MA’s with navigation of Epic systems
providing classroom instruction to approx. 10-20 students per session. I also provided at the
elbow support during and after Go-Live (ambulatory & inpatient). I instructed on EHR charting,
order entry and clinical documentation. In addition, I research and troubleshoot system glitches
and perform necessary follow up with provider’s staff. I also provided training materials,
reference guides during “Go Live” and post “Go Live”.
GO LIVE-SUPPORT-INPATIENT- CLINDOC, CPOE/ ST LUKES EPISCOPAL
HOSPITAL
01/2012 – 4/2012
Assisted primary instructor for classes of MD’s, RN’s and MA’s with navigation of Epic systems
providing classroom instruction to approx.. 10-20 students per session. I also provided at the
elbow support during and after Go-Live (inpatient) modules: ADT, Clindoc, and CPOE. I
instructed on EHR charting, order entry and clinical documentation. In addition, I research and
troubleshoot system glitches and perform necessary follow up with provider’s staff. Classroom
training also included assessments, lesson plan design, validation, delivery and evaluation for
specific and post-merger transitions.
DME CONSULTING SERVICES- CONSULTANT/TRAINER
10/2010– 2012
Consult and train new/existing clients with the setup of their medical supply store
.Consulted with clients on how to keep their medical retail stores and private practice
structures in compliance with regulatory requirements. Conducted business assessments and
provided documentation related to licensing and participation in government insurance
programs. Reviewed medical supply stores for accuracy and compliance. Created How to
manuals such as: Policy & Procedures Manual as required by California Health and Safety
Codes, Medicare, JACHO and The Compliance Team Inc. Trained medical staff, nurses,
md’s and rt’s on day to day operations to run a medical facility. Facilitated mock audits
prior, to prepare staff for unannounced audits from accreditors and state and federal
agencies. Trained in both classroom settings approx.1-12 employees, and one on one
training as well.
SIERRA MEDICAL SUPPLY- PART OWNER/MANAGER
01/2007 – 09/2010
Owned and operated medical supply retail store. Created and developed marketing materials
to advertise medical store. Selling durable medical supplies to patients. Targeted primary
care providers to provide supplies to their patient(s) Conducted patient intakes, reviewed
and verified patient prescriptions, called and verified patients insurance for benefits and
eligibility. Maintained patients chart meeting all state and accreditors requirements. Trained
office staff on HIPPA, regulatory guidelines and DME software(s). Trained patients on
proper use of home medical devices. Followed up with patients for satisfactory service with
surveys. My business passed and received accreditation from Medicare approved
accreditors in 2008-2010 from both JACHO and The Compliance Team. Prepared all claims
and submitted claims to medical biller for payments from Medicare and Medical.
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EDUCATION COLLEGE OF THE CANYONS- VALENCIA, CA (BA) HEALTHCARE
ADMINISTRATION – IN PROGRESS
REFERENCE AVAILABLE UPON REQUEST
REFERENCES
Page 3
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