Customer Service Sales

**-* ******* ****

Bronx, NY *****

718-***-****

*************@*****.***

Brandon Williams

Profile: I am seeking an entry-level HR position. I am able to multi-task

in highly stressful environments, work extremely well as a team player, I

have over 5 years of customer service experience and I am highly proficient

in all Microsoft applications, Lotus Notes, Social Media applications and

Visual Computer Aided Dispatch systems.

Education: Iona College, M.B.A in Human Resource Management. Advanced

Certificate in Sports and Entertainment management. Expected Feb 2015. GPA

3.455

Hunter College, City University of New York. B.A. in English. Awarded May

2009.

Relevant Coursework: Created a Human Resource training needs analysis and

developed a program that taught law enforcement officers basic sign

language for emergency situations for my HRM 570 class.

Experience: Riverbay Corporation, Bronx, NY Apr. 2011 Present

Public Safety Administrator

. Supervise and monitor Public Safety responses through Visual

Computer Aided Dispatch system.

. Obtain and distribute emergency information to Public Safety

officers.

. Handle high call volume with excellent customer service and

tact.

. Research and provide any additional information to requesting

Public Safety, NYPD and FDNY units.

. Handle basic office duties such as filing, faxing, typing and

scheduling assigned objectives.

. Ability to communicate and articulate eloquently with Public

Safety units through radio transmissions.

Barnes and Noble Booksellers, New York, NY Aug. 2006 Oct.

2009

Assistant Manager

. Supervised 8-10 Customer Service Reps on any given shift and

kept sales floor orderly.

. Scheduled and screened potential candidates for interviews at

the bookstore.

. Hired and trained new employees for fall rush season.

. Assisted customers in finding requested merchandise and placed

special orders.

. Created literary displays around the store to appeal to

customers and generate sales.

. Communicated with vendors and submitted textbook orders

promptly.

. Established excellent client and customer relations.

Contact this candidate