MELVIN TORRES

**** ***** ********, *******, **. *0639, aceg8j@r.postjobfree.com. (773) 726-

6566

SUMMARY OF QUALIFICATIONS

. 15 plus years in the Customer Service Field.

. 15 plus years in Financial Institution (Lockbox-Wholesale and Retail).

. 15 plus years in the Data Entry Field.

. 1o plus years in the Accounts Receivable Field.

. 10 plus years in the Cash Management Field.

. 8 years as a Team Leader.

. 7 plus years in the Collection Field.

. 2 plus years in the Telecommunication Field

. 1 year as a Service Coordinator.

. Associates in Business and Administration, (Dean's List-3.0).

TECHNICAL SKILLS

(PLATFORMS AND TOOLS)

. Assisted In Developing a New Department in Telecommunications

. Software: 10 plus years using As400 and SQL2000.

. Knowledge of Microsoft Word, Excel, PowerPoint.

. Created a Processing Batch Header for the entire office.

. Developed reports using the Excel Program, to keep track of production

for the staff.

PROFESSIONAL EXPERIENCE

Data Entry/ Invoicing Specialist

August 2013 - Present

Platinum Touch Industries

Chicago, IL

* Resolving processing issues by communicating with Field Manager,

Subcontractors and Brokers.

* Processing invoices arriving daily, weekly, and monthly.

* Inspect completed paperwork

* Order and keep inventories.

* Preparing work orders daily for field staff and assuring all items

required are available.

* Uploading pictures into client sites.

Lead Sales Support Specialist

April, 2011-July, 2013

Telecom Brokerage, INC

Chicago, IL

.Assist inside sales reps with order paperwork to ensure timely install

of services for their clients

.Fills out all paperwork for sales agents with necessary information

.Processes orders in a timely manner for inside sales reps

.Provides order status updates within order milestones

.Ensures smooth administration of orders

.Inputs orders into RPM system and Public Shared Drive accurately and in

a timely manner on a monthly basis

.Ensures timely and accurate coverage of the support team

.Stays current on industry evolution and vendors

.Attends vendor trainings

.Updates RPM with all orders submitted to ensure accurate commissions

.Provides weekly order status updates

.Submits all documents in a timely matter and works with a sense of

urgency

TEAM LEADER

April, 2010- April, 2011

Manpower Temporaries Agency

Chicago, IL

. Making Sure the staff is performing at the quality and quantity rate.

. Created Daily Deposits for the clients

. Applying Remittances in the system once received from the customer.

. Distributing work to the staff to ensure, the customer's mail is

process in a timely manner.

TEAM LEADER

Mar, 2003- Mar, 2010

Fiserv Solutions

Chicago, IL.

. Making Sure the staff is performing at the quality and quantity rate.

. Created a Processing Batch Header for the entire office.

. Developed reports using the Excel Program, to keep track of production

for the staff.

. Promoted from Senior Encoder to Team Leader within 2 years of my

hiring date.

. Complying with company policy, making sure all reports are accurate.

. Distributing work to the staff to ensure, the customer's mail is

process in a timely manner.

EMPLOYMENT COORDINATOR

June, 2001-May, 2002

Tamdem Staffing Solutions

Chicago, IL.

. Dispatching over 600 employees to their assignments.

. Servicing and establishing client's satisfaction.

. Assuring that the customer's Bill and Pay rates were accurate.

. Making and receiving pay arrangements from the customer on past due

invoices.

. Generating leads for the Sales Representatives.

EDUCATION

ASSOCIATES IN BUSINESS AND ADMINISTRATION

September, 1987-June, 1989

Northwestern Business College

Chicago, IL.

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