Customer Service Medical

J EANETTE MONTA Ñ EZ Chicopee, MA 413-***-****

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HEALTH PROGRAM SUPPORT COORDINATOR

Highly organized, detail oriented healthcare professional with a record of meeting deadlines, excelling in fast paced

environments, and quickly mastering corporate policies and procedures. Recognized for consistently exceeding

performance expectations. Excellent interpersonal, oral and written communication skills. Areas of expertise include:

File/ Record Management Financial Record Keeping Regulatory Compliance Indexing/Imaging

Mail Processing Scheduling Customer Service HIPPA

PROFESSIONAL EXPERIENCE

MASS MUTUAL FINANCIAL GROUP, Springfield, MA 2009 2014

Hired to fill a temporary position and retained as a permanent employee based on outstanding performance and

dedication. Retained positions and received promotions during transition of operational functions between company

and contractors.

Transaction Processor, Xerox Commercial Solutions (2013–2014)

Operational Support Specialist (2012–2013)

Active App Imaging Specialist, Adroit Software and Consulting, Inc. (2012–2012)

Reviewer (2009–2010)

Processed and scanned up to 7,000 policies per day in compliance with departmental procedures and Service

Level Agreement (SLA); met all production standards.

Selected to train new employees on policies and procedures; customized training to meet individual learning

styles.

Contributed to Department's Quota Buster competition success; excelled at rapidly and accurately filing

documents in mandated order to assure conformity with client file review and audit standards in Trek system.

Completed policy review project ahead of schedule; checked 1,200+ policies a day for accuracy and destroyed

outdated policies in accordance with company policies and procedures.

D. MEDINA TRUCKING, LLC, Springfield, MA 2007 2009

Office Administrator

Facilitated delivery of freight; negotiated contracts, invoiced brokers, and tracked deliveries.

CURASCRIPT, Orlando, FL 2006 2007

Patient Care Advocate

Handled 100+ inbound and outbound calls each day; processed prescription orders and clarified benefits.

FINANCIAL HEALTHCARE ASSOCIATES, Miami, FL 2004 2006

Medicaid Eligibility Representative

Scheduled client appointments, completed intake interviews, and processed benefit requests.

AMERICAN RED CROSS OF THE GREATER MIAMI AND THE KEYS, Miami, FL 2000 2004

Bookkeeper

Processed accounts payable and receivable, reconciled bank statement, and balanced cash registers.

COMMUNITY SERVICE

Commissioner, Chicopee Housing Authority, Chicopee, MA 2013 Present

Volunteer, Holyoke Medical Center, Holyoke, MA 2011 2011

AWARDS

Employee of the Quarter, American Red Cross of Greater Miami and the Keys

TECHNICAL SKILLS

MS Word MS Excel Outlook Cougar Mountain Raiser's Edge

Standard Office Equipment including scanners, photocopiers, fax machines, and multiline phones.

EDUCATION

Certificate, Medical Professional, Career Institute of American International College, Springfield, MA

Certificate, Bookkeeping, Miami Dade Community College, Miami, FL

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