Customer Service Sales

Michelle Asare

**** *********** **

L*M *B*

Cell: 647-***-****

********.*****@********.**

Objective

I am a third year university student looking to obtain a part time/full time position where I can apply my skills to

effectively execute company objectives in an orderly manner, while providing high quality service and overall improving

productivity and company culture. I am seeking employment in an environment in which I can stimulate my skills growth,

personal development, and gain insightful experience.

Qualifications

Great organization skills and highly productive

Punctual, goal oriented and efficient with time management

Entrepreneurial spirit, self-motivated with strong interest in cultivating leadership

Astounding work ethic, professional and enthusiastic. An independent person eager to lead a team

Great comfort and familiarity with computer programs such as Microsoft Word, PowerPoint

Proficient in English and Spanish

Well rounded experience in duties pertaining to sales, marketing, customer service, retail

Education

University of Toronto, A&S Bachelor’s Degree Program: Political Science & Women and Gender Studies

St. George Campus 2011-2015

Experience

ALDO Group Management (April 2013- March 2014)

• Provided exceptional customer service in a retail shoe and accessories environment

• Managing inventory and loss prevention

• Development, leadership and supervision of an exceptional sales team

• Ensuring visual presentation complies with ALDO Group corporate standards on a regimented basis

• Successful execution of daily sales goals and quotas, keeping a sales and goal oriented focus while still prioritizing

teamwork and collaborative effort

Air Canada Customer Sales and Service Agent (June 2013-September 2013) (Contract)

• Responsible for the proper dissemination of information pertaining to flight and airport details

• Oversaw the assistance of customers and meeting their needs in a fast-paced ever changing environment

• Provided a high level of customer focused service in order to ensure proper execution of customer check in

• Delivery of creative solutions to customer needs and ability to problem solve and empathize with customers

• Able to manage multiple computerized applications

Field Marketing Representative Canadian Tire Financial Services (November 2012-January 2013) (Contract)

• Promoted the Canadian Tire MasterCard and persuaded customers to apply for the card

• Compiled all customer information in detail and maintained its confidentiality

Rogers Customer Service Representative (December 2012-May 2013)

• Sales and brand ambassador providing optimal customer service in a fast paced and competitive retail environment

• Ability to meet and exceed competitive daily sales quotas on a consistent basis

• Determine customer needs and recommend the best solution

• Build lasting customer relationships as part of ensuring exceptional sales and after sales service

Moxies Classic Grill & Bar (January 2012- September 2012)

• Head coordinating hostess position which entails the leadership, guidance and oversight of exceptional work ethic

amongst other hostesses

• Provide training for new hostesses and in charge of enforcing a high standard work ethic and protocol

• Ensures guests are treated attentively with upmost care, respect and urgency; greeting, seating, providing menu and

restaurant information, assisting servers in a wide variety of tasks in order to further accommodate guest demands

• Completion of a range of cleaning and maintenance of the restaurant in order to ensure presentation is flawless at all

times

• Dealing directly with guests, answering phones, handling reservations, inquiries etc.

Extra-Curricular

• Certified graduate of University of Toronto Leadership Development Program

• Participant in University of Toronto Mentorship Program

• Volunteer experience at Children’s Aid Society

• High school debate team member

References available upon request

Contact this candidate