Customer Service Data Entry

Jakina Smith

Highly Experienced

Lynwood, IL

**************@*****.*** - 708-***-****

WORK EXPERIENCE

Home Health Aide

Heart to Heart - East Point, GA - February 2013 to June 2013

Assist patient with personal services i.e. bathing, grooming, dressing

Monitor and observe patient physical/ mental condition

Provided housekeeping, laundry services, shopping

Preparing / serving / feeding meals

Ran errands, assist/ attend Dr. appointments

Maintained a safe and secure environment following standards and procedures

Helped family care, lift, turn, and reposition patient

Recorded patient care making entries in journal and time sheet entries

Encourage and assist in light exercise

Gas Station Attendant

Save Express - Lynwood, IL - August 2012 to December 2012

Customer Service

Greeted customers

Cleaned store days/ evenings

Cashier/ Lottery

Counted and Stocked Inventory Weekly

Secretary

Go Hard Transports - Oak Park, IL - August 2011 to September 2012

Answered and directed phone calls

Took and placed orders

Arranged and scheduled deliveries/ pick ups

Placed credit card orders

Billing

Open / Close Company

Receptionist

LMW Services Inc - Hammond, IN - March 2010 to May 2011

Greeted Customers

Answered and directed phone calls

Scheduled and arranged business meetings

Received, processed and delivered mail i.e. USPS, UPS

Data Entry

Counted money drawer day/ evening

Billing

Faxing, Processing important documents

Receptionist

Austin Diversified Products - Harvey, IL - May 2009 to February 2010

Greeted Customers

Took inventory of products

Counted monies in drawer days / evenings

Received, processed and delivered all mail USPS, UPS, FED.EX

Answered and directed all calls

Data Entry

Processed important paperwork and documents

Billing, Credit Card Orders

Faxing

Took and Processed orders of product

Opened and Closed company

Lightweight cleaning

Ran Billing Reports daily

Volunteer Administrative Assistant

Womans Resource Assistance Program (WRAP) - Harvey, IL - June 2008 to May 2009

Took attendance

Arranged, Processed, and graded equivalency exams

Processed and filed paper work

Answered and Directed phone calls

Organized office files

Kept files and file drawers in order

Processed mail orders

Solution Specialist

AT&T - Rosemont, IL - September 2003 to June 2006

Conferred with customers in order to provide long distance services.

Kept and maintained records of customers billing complaints

Resolved customers services complaints by performing activities by adjusting bills.

Verified that appropriated changes were made to resolve customers problems

Completed contract forms, prepared change of address records and issued service or discontinuance orders.

Tax Preparer

Jackson Hewitt Tax Service - Chicago, IL - January 2002 to April 2002

Interviewed clients to obtain information on taxable income, deductible expenses and allowances to determine

forms needed to prepare tax returns

Checked data input and verified totals on pervious forms to detect errors

Calculated form preparation fees according to Jackson Hewitt guidelines

Prepared simple to complex tax returns for individuals and small businesses.

Customer Care Representative

Publishers Circulation Fulfillment - Orland Park, IL - June 1996 to April 2001

Handled unresolved customers grievances and complaints

Handled large volume calls

Maintained customer accounts

Discussed and explained all aspects of Publishers to various departments

Cashier

Plus Clothing Store - Markham, IL - October 1995 to August 1996

Received payment by cash, check and credit cards

Counted money in cash drawers at the beginning and end of shift

EDUCATION

Tax preparers license in Taxes

Jackson Hewitt Tax preparers school - Chicago, IL

2002 to 2002

Business

Mary Holmes Jr. College - West Point, MS

1992 to 1994

Certified Nurses Assistant Certificate in Nursing

Medical Academy of Business Tech - Harvey, IL

1991 to 1991

ADDITIONAL INFORMATION

Intermediate level of data entry with 98% accuracy

Exceeded department guidelines of eighty calls a day by a minimum of one hundred

calls

Acted as team leader when required

Intermediate Keyboarding Skills

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