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Human Resources Customer Service

Location:
United States
Posted:
June 05, 2014

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Resume:

Lynn Breard

Direct: 702-***-**** Email: acefy7@r.postjobfree.com

SUMMARY

Human resources coordination and management professional offering a strong

background in employee training and development, extensive background

checks, new hire orientations and employee relations. Motivated Human

Resources manager accomplished in managing contractor staffing needs,

including staffing vendors, business planning, time tracking and

implementing standard processes.

. Multi-State Payroll Skills, ADP, Pay-Chex

. Talent Acquisition from general labor to subcontractors

. Work Force Management Responsibilities

. Budget forecasting and analysis

. Developed staff management capabilities, self-esteem, performance and

communication skills

. Resolved inner-staff conflicts

. Nevada Notary Public, Sheriff's Card, OSHA and CPR trained

. Excellent organizational, communication and problem solving skills

. PC and Mac computer literate

. Entrusted to maintain accounts, collect money and make large deposits

. Organized and hosted special events to generate more customers and

promote goodwill

. Consulted with salespeople on designs to accommodate customer needs

. Developed specialized and formula-driven spreadsheets

HIGHLIGHTS

. Maintains confidentiality

. HR policies and procedures

. People-oriented

. Organized

. Active volunteer in multiple programs, i.e., Habitat for Humanity,

Three Square Food Drive, etc.

. Microsoft Office Suite, QuickBooks and Peach Tree software

. Human resources audits

. National Human Resources Association

ACCOMPLISHMENTS

. Promoted to Human Resources Director after 1 (one) year of employment

with Paradise Pools.

. Revamped the orientation process for all new hires, which was

implemented company-wide.

. Audited an HRIS database and received special recognition with a

"Thank You Award."

. Designed a standard exit process and interview survey that was

implemented permanently.

. Reduced turnover by 39%

. Increased sales by 48%

EXPERIENCE

1/2000 to 11/2010 Paradise Pools Las Vegas, NV

Human Resource Director

Worked closely with Owner to facilitate year-end talent reviews and

articulate team strengths.

Created job descriptions to attract a targeted talent pool within the

market wage range.

Assessed employee performance and issued disciplinary notices.

Selected and interviewed candidates for all available positions.

Worked on 401(k) administration, FMLA and workers' compensation claims and

benefits.

Offered consistent payroll disbursement with accurate record keeping of

employee PTO and vacation accruals.

Resolved personnel issues regarding human resources matters needing

clarification, submissions and corrections.

Created social media initiatives for new employee search strategies.

Organized employee schedules, department phone lists and business card

orders.

Completed payroll processing from start to finish for more than 100

employees.

Managed communication regarding employee orientation and open enrollment

for benefits.

Generated employee tracking reports each month.

1/2011 to 7/2013 MGM Resorts International Las Vegas, NV

Luxury Hospitality Sales

Provided exemplary customer service to assure guest loyalty and retention

Received inbound sales calls for Luxury rooms for Bellagio, Aria and Vdara

in a Call Center

Processed credit card payments on accounts

Educated guests on the best restaurants and the most sought after shows on

the Strip

Assisted guests with their itinerary to maximize their enjoyment while in

Las Vegas.

7/2013 to 11/2013 Cox Communications Las Vegas, NV

Inbound Sales Rep III

Received inbound calls for TV, Internet and Telephone service in a high

pressure, quota driven Call Center

Processed credit card payments on accounts

Collected payments on past due accounts

Co-ordinated with dispatch on Tech Service Call schedules to better serve

the customer needs

EDUCATION

Northeast LA University Journalism

Monroe, LA

Tulane University Human Resources Management

New Orleans, LA

REFERENCES

Emmanuel Epino 702-***-****

Larry West 702-***-****

Amy Miller 702-***-****



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