Project Manager Quality Assurance

Vjollca Jakupi

917-***-**** *******.******@*****.***

Technical Skills

Operating Systems: Windows 2000/XP/Vista/7, DOS, UNIX, MAC

Programming: HTML, ASP, Javascript, CSS, Visual Basic XML, DB2, SQL, SAS,

C++ Software/

Tools: MS Office (Excel, Outlook, PowerPoint, Word, Project,

Visio),SharePoint, NetMeeting, Microsoft LiveMeeting, WebEx, FrontPage,

Visual Source Safe, Internet Information Service with Index Server,

Photoshop, Homesite, Lotus Notes, Atlasian JIRA, Bugzilla, Hudson,

TeamForge-CollabNet

Experience

Rem-Coci LLC - Wallington, NJ August 2012 - Present

Event Coordinator

Responsible for coordinating events, including planning menus, booking

musicians, putting up decorations, ordering flowers, hiring bartenders, and

ensuring the event runs smoothly.

Selected Accomplishments:

. Calculating budgets and ensuring they are adhered to.

. Booking talent, including musicians, bands, and disc jockeys.

. Selecting chefs or catering companies to prepare food for event.

. Coordinating and mentoring event timelines and ensuring deadlines are

met.

. Initiating, coordinating and/or participating in all efforts to

publicize event.

MpayMe (Mobile Payment Industry) - New York, NY June

2013 to August 2013

Project Manager

ZNAP is a cross-platform application that heralds the new era of mobile

payment.

. Performed manual Mobile Application iOS/Android testing (e.g.

performance, stress, feature testing). Tracked defects by using Jira

and using Confluence wiki created templates for projects. Created

Business Requirement Document template and project Integration

management plan. Created Presentations utilizing PowerPoint.

Selected Accomplishments:

. Worked with development and quality assurance team to review project

specifications and identify possible risks.

. Partnered with the Account Representative and vendors internal to meet

business requirements.

. Created implementation instructions for the deployments resource.

Citi GTS (Global Transaction Service) - Edison, NJ

August 2012 to March 2013

Project Manager

Global Alto low value payments system is a high throughput, highly scalable

payment processor application intended to replace various existing payment

systems deployed by Citi worldwide.

. Planned, executed, and finalize projects within triple constraints of

delivering on time, within budget and scope objectives. Identified,

effectively communicated, and resolved project issues and risks.

Developed risk mitigation plans. Coached, mentored, and motivated team

members, influencing them to take positive action and accountability

for assigned work. Ensured effective implementation of agile process

and rained staff to maximize benefits.

Selected Accomplishments:

. Managed three phases of Data Migration including over 10 servers for a

LATAM and BACS payments (Pre Migration -Analyzing, Mapping,

Normalizing/Transforming, Testing and Backup; Migration; Post

Migration - Quality Control, Data Cleanup, Update Data Guidelines).

. Implemented a plan that included data replication, leased transition

servers and stabilization support.

. Managed the Project Plan and Schedule using MS Project, Schedules, and

also managed the Project Financials using MS Excel for EMEA project.

. Directed development of project documentation, including charters,

requirement documents, design documents, schedules, data migration,

disaster recovery, and test plans.

. Analyzed, Designed and Reviewed the Business and Software Requirement

Specifications for LATAM payments processing.

. Involved in converting the business requirements into Functional

Requirements Document (FRD) and also created business process models

from the requirement specifications.

Vanguard Direct - New York, NY September

2011 to December 2011

Project Manager

Vanguard Direct was a small, privately held firm helping businesses achieve

organizational and personal goals through technology and business service

offerings.

. Created and tracked project plans, performed business analysis and

wrote specifications, developed project estimates, managed scope

throughout the project life-cycle, and set project quality and

performance standards.

Selected Accomplishments:

. Tracked and communicated project statuses, issues, risks and decisions

to senior management.

. Created Business Requirement Document and Functional Requirement

document for Imagination Library project.

. Created Site Map of 35 pages for Golden Apple Award project organized

by Bureau of Waste Prevention, Reuse and Recycling.

. Led daily project metrics results verification with 100% confirmed

confidence in UAT, as well as in Production.

. Metrics need to be confirmed/cross verified across Adobe Test and

Target Tracked defects using JIRA and generated defect summary

reports.

Dovetail - Parsippany, NJ January 2011

to August 2011

Development Delivery Manager

The Dovetail Payments System automates the processing of a wide range of

payments from bulk ACH clearing to global RTGS settlement, supporting both

high and low value transactions on a single platform.

. Arranged development phase meetings, minutes and followed up on

actions and escalated issues as needed. Provided monthly analyzes and

reporting.

. Scheduled resources for project and support assignments.

. Ensured time management system is used correctly and monitor actual

costs against estimates.

. Oversaw regression testing in Hudson after retesting the defects to

make sure the fixes did not have any negate impact on the application

Selected Accomplishments:

. Managed the addition of high-value payments to an existing low-value

payments customer as part of an

. ambitious multi-year global corporate banking expansion at one of the

"big four" US banks.

. Ran workshops to determine critical features for a multi-country

high/low value system, and ran a rapid prototyping group to create

demonstrable solutions that shaped requirements process.

. Mentored business analysts on HV concepts, mentored developers on

Dovetail's product, HV approach, and technology underpinnings.

. Created traceability and approvals process and streamlined workflows

and responsibilities across product/project/development.

Western Union - New York, NY May 2008 to

June 2010

Lead Project Manager

Western Union Speedpay is a third-party vendor that provides electronic

payment service to KIUC Customers. The service provided gives customer the

freedom and convenience to pay their electric bill when and how they want,

using their savings/checking account, or credit / debit (ATM) card.

. Planned, executed, and finalized projects within triple constraints of

delivering on time, within budget and scope objectives, including

acquiring resources and coordinating efforts of team members in order

to deliver projects according to plan.

Selected Accomplishments:

. Conducted client project meetings to gather business requirements and

customize the application to their needs.

. Established timeline to coordinate project life cycle from initiation

to closing.

. Directed client project kick-off meeting to gather business

requirements and built the application to their needs.

. Worked closely with development and quality assurance to review

project specifications and identify possible risks.

. Developed project plan and track deliverables throughout the process.

Held weekly project status meetings with the client.

. Set up the processing of ACH, ATM and Credit Card merchant id's for

internal and bank processing.

. Created the Business Requirements Document for client review and sign-

off with detail business specifications.

. Coordinated User Acceptance Testing with client and obtain client

project sign-off.

. Partnered with the Account Representative and vendors (internal or

external) as needed to meet business requirements.

. Created implementation instructions and create SQL scripts for the

deployments resource to move the application into production.

. Tested application in production environment to determine if

requirements are met before going live.

. Provided initial and post project implementation client support.

IncentOne - Lyndhurst, NJ October 2005

to May 2008

Project Coordinator / UAT Tester

IncentOne is delivering a healthy bottom line. IncentOne offers an

innovative incentive solution foster health improvement and reduce

healthcare costs.

. Responsible for all aspects of the client relationship, primarily

client/project management. Managed the program implementation process.

Worked with sales to identify additional revenue opportunities,

solution and process management and profitability per customer.

Interfaced with all departments within the organization such as Sales,

Marketing, IT and Operations and continually nurtured the relationship

for the life of the contract.

Selected Accomplishments:

. Guided several projects through the complete lifecycle successfully

implementing proprietary software for clients.

. During these implementation projects, participated in database design

and management. Created and executed project work plans and revised to

meet changing needs and requirements. Gathered, refined and documented

business requirements.

. Primary point-of-contact for program execution issues. Analyzed the

professional services agreements and follow up on missing agreements.

Provided monthly reporting and created presentations utilizing

PowerPoint.

. Established a lightweight Scrum project management process and helped

team meet goals.

. Defined and tracked quality assurance metrics such as defect densities

and open defect counts.

. Conducted QA testing and actively participated in creating and

reviewing the Test Cases with QA Team.

Education

Bachelor of Science in Information Technology, (GPA 3.71)

University of Phoenix

Associate Degree in Applied Science

(Major: Office Technology- TCI Dean's List & Presidential Scholars, GPA

3.88)

Technical Career Institutes, Inc. - New York, New York

Training

. The Woodhull Institute for Ethical Leadership New York, New York

. Global Knowledge PMP Exam Prep Boot Camp New York, New York

. HIPAA /Compliance Training

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