Customer Service Sales

Daniel Leu

Cell: 949-***-****

E mail: *******@*****.***

CARREER SUMMARY:

Gained experience in raw materials, sourcing, warehousing, sales and manufacturing with a start up and growing

paintball company which introduced me to the world of trading. Company and product line expansion provided

growth of experience in procurement, price negotiation, product development, international business, market analysis

and market forecasting. Wanting to learn all sides of international trading business, I transitioned to freight

forwarding, now with over four (4) years of progressive experience in international trading, PO Management, sailing

schedules, US Customs and logistical requirements.

KEY STRENGTHS:

International Trade (China/Taiwan) International Logistics Customer Relationships

Teamwork and Leadership Product Sourcing Multilingual (Mandarin)

EXPERIENCE:

Account Executive, Mainfreight Inc.

July 2013 April 2014

● Consulted with customers to advise best options (cost and time saving) for logistical needs, including

preparing contingency planning, direct deliveries and warehousing solutions

● Coordinated and managed client’s POs with their shippers according to ready date, best available sailing

schedule, delivery window and delivery cutoff time

● Developed client confidence through customer service by providing up to the minute updates, solutions

for unexpected issues, being accessible at all hours and by putting customer satisfaction as top priority

● Established strong professional relationships with own overseas offices as well as agents as a result of

providing newly acquired business mutually beneficial to both parties

● Analyzed market trends and forecasted market direction to both update clients as well as provide sales

team qualified targets

● Consulted customers on 3PL/4PL opportunities in order to be more cost effective and competitive in

today’s economy

Logistic Consultant, United Cargo Management Inc.

July 2009 – June 2013

● Consulted with customers to advise best options (cost and time saving) for logistical needs, including

preparing contingency planning, direct deliveries and warehousing solutions

● Coordinated and managed client’s POs with their shippers according to ready date, best available sailing

schedule, delivery window and delivery cutoff time

● Developed client confidence through customer service by providing up to the minute updates, solutions

for unexpected issues, being accessible at all hours and by putting customer satisfaction as top priority

● Established strong professional relationships with own overseas offices as well as agents as a result of

providing newly acquired business mutually beneficial to both parties

● Analyzed market trends and forecasted market direction to both update clients as well as provide sales

team qualified targets

● Worked closely with local brokers, truckers and warehouses in order to provide additional services and

options to current and potential clients

● Assisted customer with clearing customs, scheduling and delivering to warehouse

General Manager, Dangerous Power

June 2005 – April 2009

● Co created and grew a new unknown brand to the third largest paintball marker manufacturer in the

industry

● Issued and managed POs with vendors (price negotiation, quality control, forecasting etc.)

● Sourced new products and suppliers primarily in Taiwan and China with annual visits to multiple

factories

● Analyzed market trends and collected customers’ feedbacks to assist in improvement of current products

and development of future product lines

● Established strong relationships with top distributors and manufacturers in the industry while managing

their accounts

● Managed half a dozen staff in customer service, service and shipping departments

● Transformed service department from being in the red to profitable while maintaining highly reputable

standards by implementing multiple systems (RMA, shipping, packaging, servicing, etc.) and increasing

our customer database

● Created service training guide and handbook for future Dangerous Power employees

● Implemented and managed Dangerous Power Sponsorship program with paintball teams, stores and

individuals to help assist in marketing and controlled product release

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