Sales Customer Service

C HRISTOPHER W. **** S Holguin Way Chandler AZ ***86

480-***-**** *******@***.***

S EARS

B U S I N E S S D E V E L O P M E N T C U S T O M E R S E RV I C E K E Y A C C O U N T M A N A G E M E N T

Dynamic career reflecting over 17+ years of experience and record-breaking performance in the fast-paced and

competitive sales industry. Motivated professional who drives new business through providing excellent customer service

and establishes strategic partnerships with clients to increase channel revenue. Outstanding success in building and

maintaining relationships with decision-makers, establishing large volume accounts and ensuring clients retention and

loyalty. Consistently exceeds all personal and corporate sales quotas. Well organized with a track record that

demonstrates self-motivation, perseverance and the creativity to achieve both personal and corporate goals.

CORE COMPETENCIES

Strategic Market Planning Business Development Community Relations

Complex Negotiations Superior Presentation Skills Technical Skills

Strategy Development/Execution Client Retention/satisfaction Time Management

Cost Containment/Budgeting Channel/Dealer Management Territory Management

PROFESSIONAL EXPERIENCE

TouchPoint Promotions Mesa, AZ 2008 - Present

Vice President of Sales

Increased our customer base by approximately 66% and took a declining market to high levels of sales within one

year.

Instrumental in creating programs that have not only increased sales for our clients in the toughest retail climate in 50

years, but have created tremendous brand loyalty and market share growth.

Produced multiple million dollar programs and consistently exceeded my quarterly goals.

Ensures customer loyalty by developing incentive programs. Developed consumer incentive/loyalty programs

throughout North America through cold calling and tactical networking.

Utilizes tactical networking to increase customer loyalty.

Chosen to represent the company in multiple meetings essential for closing sales.

Effective in securing multiple business customers in a competitive industry. Competed and won business versus the

largest companies in the industry.

Instrumental in creating programs that guarantee a quality brand. Have created tremendous brand loyalty and market

share growth.

Continually exceed corporate and personal quotas on a consistent basis, breaking prior records and earning numerous

incentive awards.

Advanced understanding of retail promotions, consumer loyalty, incentives to buy, marketing strategy and brand

development.

Grew our territory within the large business arena – gained a strong knowledge product knowledge to up-sell items

and ensure company growth.

Develop procedures to improve our efficiency of administrative work and focus time on leading sales campaigns to

ensure that personal sales goals are continuously exceeded.

Leverage consultative sales strengths to identify opportunities, nurture relationships and close deals.

Talkin’ Sports Phoenix, AZ 1996-2008

Business Director: 2005 - 2008

Sales Manager: 2000 – 2002

Senior Sales Personal: 1996 - 2000

Continually promoted from within from Senior Sales Personnel to Business Director due to my strong leadership,

customer service and industry knowledge.

Ranked within the top 5% in sales for the entire company and 20% growth in sales for 3 consecutive years as a Senior

Sales Person.

Under my direction, our Mattel, McFarlane and Jada Toy accounts delivered revenues of $1m+. Full P & L

responsibility for the category.

Directed & managed staff of seven employees: developed employees to reach their maximum potential, exceeding

competitive sales quotas

Achieved location sales goal of $4M annually.

Nominated for the 2000 Presidents Award.

Worked with the sales departments to create procedures to increase customer base and improve customer satisfaction

and loyalty. Assisted sales personnel in growing market share with current customer base.

Leader in developing programs and campaigns which expanded our clientele to include Big Box chains, financial

institutions and automotive leaders.

Leveraged consultative sales strengths while working with manufactures to identify opportunities, nurture

relationships and close deals.

Collaborated with manufacturers to increase sales of their product line and grow our relationship.

Chosen by executive management to represent Talkin' Sports in significant customer meetings, trade shows, and

product line development opportunities.

Successful in accumulating and developing lines that were cohesive with our company’s distribution model.

Coordinate sales distribution by establishing sales territories, quotas and goals.

Accurately forecasted yearly budget with successful analysis of the market and customer base.

Instrument

al in doubling locations sales. Recorded the largest single sale and one day sales total in locations history.

Cutters Gloves Phoenix, AZ 2003 – 2004

Baseball Director

Provided

strong leadership to 25+ sales representatives and company employees, responsible for ensuring profits in very

competitive market.

Implement

ed the first ad campaign in Cutters Glove’s history.

Significant

ly engaged in strong rapport with college baseball programs, player agents and the MLB.

Negotiated

Cutters Gloves becoming “The Official Batting Glove” to the Texas High School Coaches Association

Instrument

al in the introduction and development of “top of the category” and “new for market” products.

Chosen by

executives to be the “corporate face” for trade shows and key customer meetings.

Selected to

participate in vendor, product/material sourcing and purchasing meetings.

Streamline

d product sales including chain stores, catalogs/online dealers and large retail accounts.

Played a

leading role in media requests, taglines, press releases and website content.

Successful

ly established a grass roots marketing program to build brand awareness and secure long term customers in the youth

level customer base.

High end

and technologically advanced sports glove manufacturer.

E D U C AT I O N

Arizona State University, Tempe, AZ

Bachelor Degree- Political Science

ADDITIONAL CREDENTIALS

TECHNICAL SKILLS Microsoft Office – Word, Excel, Power Point, Outlook; QuickBooks; Publisher; Integrated

computer applications

ADDITIONAL Solution Sales Institute, Irvine, CA: 2002

TRAINING

ACTIVITIES/OTHER Youth football coach, National Elector: Athletes for a Better World "John Wooden Cup",

INTERESTS Competitive bass fisherman.

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