Customer Service Sales

Kenneth D Duff

270-***-**** (Home)

**** ***** *****

Bowling Green, KY 42101

***********@***.***

Summary

I have 35 years of experience as a Logistics Team Member, Customer Service Representative, Team

Member/Welder and as a Flight Line Technician.

Presently, I am working as a Logistics Team Member at Georgia Pacific.

I hold a Bachelors Degree in Government and Sociology and an Associates Degree in Paralegal Studies from

Western Kentucky University.

Experience

Georgia Pacific, Bowling Green, KY Oct. 2011 to

Present

• Logistics Team Member

Established a logistic support program to effect and sustain a unified operation. Planned and scheduled work

flow for each department and operation to meet delivery requirements. Used resource planning systems to

produce accurate schedules for product lines. Managed day-to-day activities to support production schedule.

Reviewed materials requirements against materials availability. Ensured materials were delivered to

production on time. Managed inventory. Entered data for scheduling and cycle counting. Interfaced closely

with department heads to monitor and meet business plans. Applied knowledge of master scheduling and

forecasting processes. Used materials management tools such as Oracle. Used database and business

management systems.

Fruit of the Loom, Bowling Green, KY Oct. 2009 to

Apr. 2011

• Customer Service Representative

Create product packages based on assessment of customers' or potential customers' needs.

Knowledge sets include: Direct Sales, Relationship Building, Sales Development, Sales Experience, Sales Skills,

Sales Training, Technical Sales.

Magna-Bowling Green Metalforming, Bowling Green, KY June 2007 to

June 2009

• Team Member/Welder

Assembled entire products. Assembled product parts. Worked as part of team. Worked on an assembly line.

Rotated through different positions on an assembly. Swept work areas. Performed heavy lifting. Cleaned

equipment. Inspected parts. Worked from oral instructions. Knowledge sets include: Adjustable wrenches,

Allen wrenches, Alligator jaw compression riveters, Anti-vibration gloves, Arc welding equipment, Autoriveters,

Burring tools, Communication, Communication Skills, Cordless drills, Cutoff saws, Data base user interface and

query software, Data entry software, Deburring equipment, Deburring tools, Desktop computers, Dial calipers,

Drift pins, Drill presses, Drilling machines, Ear plugs, Excellent Oral, Excellent Written, Feeler gauges, Files,

First assembly jigs, Forklifts, Gauges or inspection fixtures, Good Communication Skills, Grinding machines,

Hammers, Hand files, Hand jacks, Hex keys, Hoists, Impact wrenches, Jacks, Ladders, Locking pliers, Mallets,

Measuring tapes, Metal chisels, Metal markers or holders, Micrometers, Microsoft Excel, Microsoft Office

software, Microsoft Word, Needlenose pliers, Nut drivers, Nut wrenches, Nylon hammers, Office suite software,

Oral, Oral Communication, Paint application brushes, Paint application rollers, Paint brushes, Paint rollers,

Pallet jacks, Pallet trucks, Plasma cutters, Plasma welding machinery, Plastic mallets, Pneumatic drills, Power

drills, Power drivers, Power grinders, Power hacksaws, Power sanders, Power saws, Power wrenches, Protective

ear plugs, Protective gloves, Punches, Punches or nail sets or drifts, Radial arm saws, Ratchets, Resin guns,

Respirators, Retaining ring pliers, Ring squeezers, Rivet tools, Rubber mallets, Rulers, Safety glasses, Safety

gloves, Scaffolding, Screwdrivers, Scribers, Shears, Sledgehammers, Snap ring pliers, Socket sets, Socket

wrenches, Soldering guns, Soldering irons, Soldering irons or guns, Specialty wrenches, Spot welding

equipment, Spreadsheet software, Squares, Squeegees, Squeegees or washers, Steel rules, Straight

screwdrivers, Tack welding equipment, Tape measures, Taps or dies, Templates, Timing lights, Torque

wrenches.

Co-Mar Aviation, Bowling Green, KY June 2007 to Nov. 2008

• Flight Line Technician

Maintained records and provided troubleshooting/problem-solving skills in areas of product quality concerns.

Provided a constant source of information and training for all packaging line technicians. Owner of paper

packaging at the Bowling Green Hill's facility, guiding the vendor feedback process on bag quality. Reinstated

the "Operator Exchange Program" between vendors and technicians, saving the company in excess of

$500,000 in first year alone. Traveled to other bag-making facilities to gain knowledge of innovations and

improvements. Analyzed raw materials and their quality prior to and during production.

Was on lay-off from April 2009, until October 12, 2009.

ABI, Bowling Green, KY Oct. 2005 to

May 2007

• Customer Service Representative

Warren County Board of Educ., Bowling Green, KY Aug. 2005 to

Oct. 2005

• Fulltime Substitute Teacher

Research and Development

Worked closely with the chemists and engineers of Kendall Company and its contractors to develop innovative

products for the defense department. First to develop patented medical devices (such as "Curasilk,"

"Polyvent," and "Curad Stretch Bandages") for everyday home use. Helped develop pipeline coatings used on

the Alaska Pipeline Project. Helped to coordinate the installation of state-of-the-art equipment for the

production of pressure-sensitive tapes. Assisted chemists with product trial-runs of innovative medical

technology, including pressure sensitive, hypoallergenic surgical dressings.

Supervision

Supervised all calendaring and scheduling of production runs for the entire second shift, responsible for

$175,000 worth of finished product per shift, handled shift scheduling, and became operations manager for

second shift.

Leadership

Consistently stepped forward to interact with plant management. I am a Para-legal and have served as a non-

attorney representative for disability cases through the Social Security Administration. I have ten years of

experience in the legal field of Administrative Law, representing disability cases before the Social Security

Administration. Participated in the corporate auditors' review process to ensure facility compliance was met.

Gathered information during the week prior to each audit. Chosen by peers to be Communication

Representative. Volunteered to coordinate the creation of two outdoor patio break facilities working with a

budget in excess of $100,000. Attained rank of Captain with the grade of Squadron Commander in the United

States Civil Air Patrol.

Education

2002 Western KY University, KY

Bachelors Degree: Government and Sociology

2000 Western Kentucky University, KY

Associates Degree: Paralegal Studies

Affiliations

Charter Member of the Golden Key National Honor Society

Member of the Gamma Beta Phi Society, Inc.

Past President, Whispering Hills Neighborhood Association

Enjoy aviation, sports, camping, and fishing.

References

Available upon request

Duff Pg. 2

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