Sales Management

Michelle Walsh

**** ******** *** ● N ew Braunfels, TX 78130 ● 2-10-589-****

m *****************@*****.***

Record of Exceeding Regional Sales Goals Employee Engagement & Coaching Sales Process Solutions

Objective

Accomplished Sales Management Professional & Veteran, with more than 15 years of continued

success and experience in sales management, executive leadership, business development,

performance management, incentive plan development, inbound/outbound call center management,

sales training, territory development, territory growth, client retention, and a passion for building

top performing sales teams.

Summary

• Certifications & Degrees: United States Air Force 4 year Veteran, Community

College of the Air Force, Boston College – Business Administration, Special Studies

Criminal Justice (1989-1993), Graduate of the Real Estate Institute (1995).

• Environments in which I have experience: Strategic Account Management, Sales,

Call Center Operations, Planning & Forecasting, Healthcare Industry, DME, Oil &

Gas Industry, Team Leadership and Performance Management.

• Systems: SharePoint, Salesforce, PeopleSoft, Cisco Call Center Systems, Milbrook,

Fast Track, Great Plains, Access, and Proficient in MS Office Suite all programs.

• Achievements: Multi-time winner of the company’s prestigious Annual and Semi-

Annual Core Ideology Awards to include “Always Do the Right Thing, Be

Phenomenal, Grow Aggressively and Achieve Financial Success”.

• Professional and Personal Characteristics: team leader, dependable, professional,

enthusiastic, hard worker, honest, problem solver, quick to implement and works

well under pressure.

Professional Experience

OUTSOURCE SOLUTIONS GROUP J A N 2 012-M A R 2 014

Director of Sales and Marketing Contract

SELECTED ACHIEVEMENTS

• Customer relations and business to business integration/sales management.

• Staffing, Benefits, CRM, Sales Force and SharePoint.

• Implemented best practices and performance metrics resulting in improved business

process management and cross-division collaboration efforts.

• Critical thinking project management, problem solving and professional judgment

skills for managing diverse group of employees.

• Worked with consulting practice to create custom solutions and content to meet

senior management development requirements, offering solutions that include executive

coaching, diversity training and candidate selection programs.

A R R O W -M A G N O L I A I N C . 2 012-2013

Regional Sales Director Oil & Gas Industry

SELECTED ACHIEVEMENTS

• Developed and Implemented Eagle Ford Shale business for Southwest Texas.

• Developed and gained Contracts with major Oil Industry to include Halliburton, Baker

Hughes, Sanjel, Stallion and Schlumberger.

• Implemented best practices and performance metrics resulting in improved business process

management and cross-division collaboration efforts.

• Spearheaded the creation of strategic partnership development plan resulting in 122%

company revenue goal.

• Recruited, trained, coached and developed team to maintain existing client relationships and

establish new business partnerships.

• Managed forecasting process and provided guidance on achieving revenue objectives.

• Prepared client offerings to meet complex global organizational learning and development

needs.

• Worked with consulting practice to create custom solutions and content to meet Sr.

Management development requirements, offering solutions that include executive coaching,

diversity training and candidate selection programs.

• Achieved 120% 2012 ytd. of revenue goal.

• Top Region in Nation with least amount of Sales Rep turnover

• Grew Oil & Gas Industry 43% in Region YOY, largest increase in the US (very familiar with

Eagle Ford Shale, TX and The Bakken, ND).

THE SCOOTER STORE 2 001-2012

Director of Sales DME Industry

SELECTED ACHIEVEMENTS

• Served as a member of the Senior Management Team to facilitate change and process

improvements.

• Defined sales strategy, production guidelines, and personnel standards.

• Coached & implemented all sales objectives with Sales & Operational Call Center Teams.

• Served as the internal (SME) Subject Matter Expert regarding organizational policies, procedures,

and calibration development.

• Reported directly to Executive Leadership. Recognized for developing more than 100 profitable

sales representatives responsible for generating more than $100M in sales.

• Accomplished the top revenue generation and top conversation rate Sales Division in 6 months

and maintained that position since January 2010 – representing more than $250M in revenue.

•Designed management tools and standardized management methodologies that led to a 24%

increase in productivity. Collaborated with department heads to produce a lead allocation model and

workforce management strategy that resulted in to a 15% increase in sales conversion rates.

The Scooter Store continued…

•Coach Management team by using call quality and system tools to increase individual productivity

and team performance to the highest levels. Created sales, customer care and service performance

management metrics and best practices to increase overall productivity and efficiencies.

•Directed a force of 80-100 front line sales reps and 8-12 Managers in Call Center, Inside/Outside

Sales & Service environments.

• Responsible for pre and post sales to include service after the sale.

• Coordinated collaborative efforts between field sales, marketing and operations.

•Implement quality initiatives within the Call Center and Service that improved sales efficiency on

new leads by 8%.

•Created Dispatch Report System to mainstream calls on broken and damaged equipment which

brought in additional 6% revenue per year.

Coldwell Banker, Century 21 & Better Homes and Gardens 1995-2001

Property Manager and Realtor

• Multi- Management of over 150 commercial and residential rental properties.

• Managed landlord / tenant relations.

•Marketed company and realtor relations ensuring effective revenue growth and profitability.

• Responsible for marketing, accurate forecasts and P&L of San Antonio Region.

• Multi-Million Dollar Revenue Producer.

United States Air Force 1989-1993

Law Enforcement and Investigations

•Disciplined Leader with proven ability to remain calm and deliver results in high-pressure

situations.

• Excel at solving problems independently while incorporating sound advice from peers and

superiors.

• Skilled at resolving conflicts and diffusing hostility amidst adversity.

• Demonstrated ability to use discretion wisely and make positive impressions within the

community.

• Enrolled in criminal justice degree program.

• Winner of Airman of the Year- Ramstein AB, Germany

References Available Upon Request

Contact this candidate