Meet Rathod

B.Tech (Computer Engineering)

***,**** **** ******, ****** 56, Gurgaon- Haryana(122002)

+91-956******* (M)

Email: acefqg@r.postjobfree.com

To build a successful career in the field of Computer Engineering where I

can deliver my best to an organization along with overall professional

growth.

Professional Synopsis

. A professional with 3.5+ years of experience in IVR coding, database

designing, configuring and troubleshooting IVR application issues and

support

. Expertise in Avaya IVR, AVP, POM, IVR, PHP, ASP.Net, C#.Net, SQL Server,

CSS, Windows Server 2003 & Windows 7.

. Expertise in Developing IVRS using Dot Net(C#) Applications.

. Experience in Testing IVRS Calls Flows.

. From June 2010 to Oct 2010 worked as Software developer at Ducis

Technologies.

. From Nov 2010 to Aug 2013 worked as Software Developer at Niche Tech

Solutions Pvt. Ltd. (Udaipur).

. Presently working as Software Engineer (IVR) at Avaya India Pvt Ltd,

Gurgoan on the payroll of Real Soft INTL Pvt Ltd, Bangalore.

Professional Certification

. Successfully completed PROGRAMMING EXCELLENCE THROUGH 'C++' in March 2008

at NIIT, Udaipur.

. Successfully completed PROGRAMMING EXCELLENCE THROUGH 'Ms-Visual

Studio.net 2005 with C#' in June 2009 at Genius Computers, Ahmadabad.

Organisational Experience

From Aug 2013 to till Date with Avaya India Pvt Ltd as Software

Engineer(IVR) on Payroll of Real Soft Intl Pvt Ltd, Bangalore:

Key Responsibilities:- Have a experience in Design, Develop, Operations

and Implementation Inbound and Outbound voice applications on Avaya

Platform like Avaya Dialog Designer / Orchestration Designer, Avaya Voice

Portal/Experience Portal and Avaya Proactive Outreach Manager (POM).

. Working on Africa Countries IVR projects (Inbound and Outbound POM)

for Leading Telecom Industry.

. Interaction with customer and Gathering requirements for IVR inbound

and Outbound (POM) project.

. Execution of Change request/project though entire life cycle,

troubleshooting the Incidents, sharing RCA for incidents and Impact

analysis.

. Integrate the IVR application with Call charging system.

. BCP Project

. Dynamic E-mail configuration in POM system.

. Design, Development and unit testing of Inbound and Outbound (POM)

Application.

. Configuration of Strategy and Campaign in POM.

. Managing day-to-day IVR operations.

. Participating in SIT, UAT and live the IVR application.

. Fine tune and develop the IVR application with best practices

Design, Development, Deployment and Operations of Inbound and Outbound (

POM applications ) on Platform like

1. Dialog Designer / Orchestration Designer

2. Avaya Voice Portal / Experience Portal

3. Tomcat 6.x.x

4. Avaya MPP

5. MS SQL Server 2008

6. Oracle 10g

7. Jdk 1.6.0.X

From November 2010 to Aug 2013 with Niche Tech Solutions Pvt. Ltd. as

Software Developer.

Key Responsibilities:- I am currently as a software developer in Niche Tech

Solutions Pvt. Ltd. My responsibilities include coding, unit testing,

Client Interaction, Handling issues of development, implementation and

deployment.

Projects Undertaken

Projects Completed :

I was worked as a Software Developer. My responsibilities include

Designing Database and Analysis of the requirement from the seniors for the

projects / tasks assigned. Handling issues and playing a part of active

coder with writing the standardized classes or you can say database layers

for reuse. Testing and implementing the applications was also one of my key

responsibilities areas.

1. IVR based CMS (Interactive Voice Response System Complain Management

System ) and Inventory Management for Township of Reliance Industries-

Description: The CMS is Complaint Management System. In the CMS it is

used for lodge the complain through IVR and Web. There are three types

of user Admin, User and Technician. All the users have their separate

panels to check all his lodged and assigned complaints.

Role : Senior Team Member (Designing, Coding, Maintenance, Database

programmer)

Language :PHP(Front End)

Database: MS SQL 2008

2. Hostedivr.in :-

Company URL: www.hostedivr.in

Description: In the hostedivr.in, it is used for management of the

users of IVR and Bulk Voice Calls.

Language : PHP

Database: MYSQL, MS SQL 2005

3. Missed Call Service and Web Panel:

Description : Developed the Missed Call service for feedbacks, Voting,

Lead generation Etc. Also developed a web based panel for this

solution to maintain all data and functionalities.

Language : .Net(C#), PHP

Database: Ms SQL 2005

4. Virtual Receptionist Service

Description : It is a Simple IVR for transferring a Call to Reception

and all the marketing executives. To view all the records, also

developed a web panel.

Language : .Net(C#), PHP

Database : Ms SQL 2005

5. SMS Content Management System:-

Description:- It is used for sending the SMS in bulk.

Language: .Net(C#)

Database: MS SQL 2005

6. Lead Capturing System:-

Description:- This panel is used for capturing the enquiry data and

store it in the database. Admin can view all the leads in the panel.

Company URL: www.tmehotels.com/enquiry

Language: PHP

Database: MYSQL

Training and Industrial Visit

. Visited National Bearings Corporation (NBC), Gurgaon. This company

deals with the development for bearings and exports its products for

the world famous corporations like Maruti, Bajaj and Honda etc.

. Taken summer training at fylfot Software Solutions for 30 days and

Experience that how to work in the industrial environment. Develop a

project on "Online Trading" under this company.

. Attended 3 days workshop of IBM DB2 and got knowledge of DB2 under

this workshop.

Academic Qualifications

. Bachelor of Technology (B.Tech) with 62.30 % in June 2010 from

Rajasthan Technical University, kota(Rajasthan)

. Senior Secondary School Certificates (XII) in 2006 with 52.77 % from

Rajasthan Board (Rajasthan)

. Secondary School Certificate (X) in 2004 with 63.00 % from Rajasthan

Board (Rajasthan)

Skill Set

. IVR : Avaya IVR, AVP, POM

. Language Asp.net, .Net C#, PHP. JSP, JavaServlet, Java

. Operating System Windows XP, Windows Vista/7

. Database SQL Server 2008,2005, 2000, MySQL, Oracle 10g

. Web Scripting language HTML, JAVASCRIPT

. Expertise PHP, .Net

Personal Strengths

. Hard Working and sincere

. Active in learning new technology

. Ability to achieve goals and deadlines

Declaration

. I hereby declare that all the information as furnished above is true to

the best of my knowledge & belief.

. Place:

. Date:

Professional References will be provided as and when required

(MEET RATHOD)

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