D onnesha Luster
**** ******, ****** ****, ** ***28
acefqf@r.postjobfree.com
OBJECT IVE
Seeking a full- time position with a great company, which will require me to utilize my
skills,
and experiences in the Customer Service field.
PROFESSSIONAL EXPER IENCE
HARTE – HANKS
Shawnee, KS
Customer Services Representative April
2013 – May 2014
• Place online orders, explain policy, products and enrollment requirements.
• Operate office equipment such as computers, printers and fax machines.
• Maintain office files and records.
• Sorts and routes incoming mail, Track orders.
• Inbound /outbound calls, inform customer of any update and delays, Reply to emails
and complaints.
SAINT LUKE’S K ansas City, Mo
F ront Desk Operator Jan 2008 – Jan 2013
• Provide information and assistance to customers.
• Answers internal or external calls (local and long distance).
• Takes and relays messages.
• Announce emergency codes and visiting hours.
• Transfer calls .
EDUCAT ION
• Vashon high S t. Louis, M O D iploma, June 2007
ADD I T IONAL SKILLS
• Clerical
• M icrosoft office-Word & Excel
• Excellence Communication- Oral & w r itten