Human Resources Management

Shatara Thomas

***************@*****.***

Home: 301-***-****

Mobile: 816-***-****

PROFILE

I am a goal-oriented administrator with 5 years of diverse Human Resources and Administrative

experience. I am focused on process and process improvement with emphasis on presenting

vision and gaining customer and employee commitment. I am a subject matter expert on project

planning, cost, performance, monitoring control and closing. I most recently served with the US

Army providing administrative and human resources support for over 5,000 soldiers

during deployment/non deployment times. I am also a skilled writer with a proven ability to

effectively balance multiple projects and tasks to meet strict deadlines. I am reliable and

organized team player with excellent communication skills and am able to resolve issues quickly

and effectively.

EMPLOYMENT HISTORY

EXECUTIVE ASSISTANT (September 2011-April 2013)

CONTRACTOR, THE DEPARTMENT OF HOMELAND SECURITY-Arlington, VA

Provide administrative support to a senior executive or agency official in a large and diverse

organization; responsible for promoting efficiency and effectiveness in the administration of

programs and operations; provide complex calendar management; creating, editing and

managing written and oral communications received from subordinate units within the

organization; exercise diplomacy, tact and poise in dealing with senior level officials. Provide

direction, guidance, and instruction to co-workers and/or other support staff on administrative

processes and procedures.

• Provide recommendations to management to enhance the operation of organizational

activities.

• Research, assemble, and summarize information for preparation of reports, minutes and

responses to inquiries.

• Translates management administrative requirements into actionable processes in order to

efficiently perform and/or improve a variety of administrative tasks/functions.

• Reviews routine, non-technical correspondence and memoranda for grammar, punctuation

and consistency with the organization’s style and format.

• Schedule and maintain a complex electronic calendar of meetings and appointments and

coordinate related arrangements.

• Screen a wide variety of telephone inquiries from internal and external contacts with tact and

diplomacy and independently resolve moderate to complex inquiries.

• Advise supervisor of important office issues arising during his/her absence, bringing

significant items reports, files and correspondence to supervisor's attention.

• Provide recommendations to increase the efficiency and effectiveness of administrative

processes.

Compose reports, memoranda or correspondence regarding non-routine matters for

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supervisor's signature.

• Use software applications (MS Office Word, Excel, and PowerPoint) to create and generate

charts and spreadsheets.

• Assisted the in management of a productive office environment ensuring a cohesive

administrative team. This led to faster response times to administrative matters within the

organization.

• Created PowerPoint presentations for briefing the executive level and mid-level personnel.

• Provide assistance in the hiring process by screening resumes, calling candidates, and setting

up the interviews.

HUMAN RESOURCE SPECIALIST (May 2009- June 2011)

UNITED STATES ARMY – Tacoma Washington

Provides support to supervisors, managers, and other employees in day-to-day operations; which

may include several of the following area: fiscal management, travel, management information

systems, contract administration, property management, procurements, and overall office

management

• Served as Administrative/Travel Specialist in support of the Operation of Iraqi Freedom.

• Submit appropriate forms to financial representatives, prepare and submit travel documents

and travel threshold memorandums to Finance.

• Has keen knowledge of the Defense Travel System.

• Reconcile travel allocations and reimbursements in conjunction with financial reports.

• Track travel payment issues and soldier pay issues.

• Plan, organize, prioritize, and complete multiple work assignments with competing

deadlines.

• Analyze, validate, and correlate data as well as interpret and apply procedures, regulations,

and policies.

• Knowledge of administrative practices and procedures for office management functions, such

as preparing and editing correspondence, file management, document control, etc.

• Ensure files are kept in accordance with current record management policy.

• Complete processing of weekly and monthly reports.

• Assisted with drafting the standard operating procedures.

• Tracked AWOLS, processed DFR Packets, and updated statuses of AWOL soldiers to finance

and eMilpo system.

• Provided the necessary support during the Brigade deployment to Iraq

• Secured and updated personnel records with data such as marriage/divorces, financial

updates, new children, promotions, ERB, SGLI, and award

• Supported the deploying personnel by coordinating with the local military hospital to set up

appointments for soldiers to receive necessary shots and dental work.

• Created and handed out travel orders to soldiers deploying; manifested outgoing and

incoming flights to Kuwait and Iraq.

• Prepared travel vouchers for soldiers returning from deployment.

• Coordinated and provided recommendations to lower level battalion offices concerning

policies and procedural matters as pertained to the administrative and human resources

concerns.

HUMAN RESOURCE SPECIALIST (November 2007- May 2009)

UNITED STATES ARMY – (Pyeongtaek Korea)

Served as Brigade subject matter expert and was accountable for all Human Resource

Management efforts. Prepared and processed recommendations for awards and decorations

and arranged awards ceremonies. Prepared and distributed out promotion orders. Handled

discharge paperwork as well as reduction in rank. Prepared meal cards for single soldiers.

• Was lead personnel administrator for processing awards and promotion boards as well as

making sure they were supplied with proper documentation, files, and published guidance for

their prospective ranks.

• Inventoried records that the organization had and properly disposed records that no longer

were used.

• Proven ability to work in stressful and demanding environments, meet important deadlines

and respond quickly to a changing environment

• Received to accommodations for being able to function and accomplish the mission through

stress and unfit working conditions. Also gained a reputation as the "go to" person for any

questions that needed answers and any problems that needed to be solved.

• Coordinated with six major Battalions in the Brigade to compile a monthly strength

management report.

• Worked overtime to meet time sensitive deadlines and maintained records for deployments. .

• Researched information on military regulations and policy and procedures.

• Provided customers with well informed and satisfied service.

• Developed a reputation as a person to go to for challenging questions and projects.

• Tracked and managed payroll, assignment request, awards, and in-processed 1,000 soldiers in

a three month period.

• Processed leaves and passes for personnel.

• Processed the Unit Commander's Finance Report monthly and assisted in conducted

approximately 500 audits.

• Received "laudable appraise" from superiors for providing excellent service during Brigade

and Unit inspections, as well as the filing system and tracking system.

• Served as a unit mail clerk for a year. Handling outgoing and incoming mail for 1,000

soldiers

EDUCATION, CLEARANCES & CERTIFICATIONS

• Pursuing Bachelor’s Degree, Information Technology, University of Phoenix, 2015 (62 credit

hours)

• Adjutant General Course, Advanced Individual Training, 2008

• Secret Clearance

TRAINING

EDAS/WEB EDAS

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EMILPO

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ETOPMIS

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IPERMS

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