Sales Customer Service

Objective

Senior-level executive with extensive experience building and directing top-

producing sales, marketing and customer service organizations. Consistent

track record in identifying and capturing market opportunities that deliver

significant revenue and profit growth through expertise in:

. Sales planning/strategy

. Territory Management

. Key Account Management

. Training and Development

. Team Building and Leadership

. Customer Relations/Service

Qualifications

. More than 20 years of experience

in management, sales/marketing and

customer relations environments.

. Expertise in team building,

sales development, multi-tier

supervision, and strategic planning.

. Experienced in staffing, strategic implementation, promotions and

workflow streamlining.

. Proven ability to work effectively

in both independent and team

situations with positive results.

. Proficient in the use of Power Point, Multiple OS, Excel, Lotus, ACT,

SalesForce.com and Goldmine applications.

. Excellent communication,

interpersonal, research/analysis,

organization and leadership skills.

. Knowledge through professional development courses: Harvard Negotiations,

Solution Selling, Component Selling, Spin Selling-Professional Tele-Sales,

Manage the Manager, Train the Trainer, Spin Selling, Sun Tzu - The Art of

War

Employment Experience

American Homes 4 Rent - Richardson - TX

Call Center Manager, 1/13 - Current

Instrumental in developing and growing Call Center Operations during Pre -

IPO company. Developed call center strategy, SOP as well as metrics to

ensure business continuity and handling rapid growth. Directed rapid growth

high volume outbound/inbound calls for customer service, sales/leasing as

well as maintenance. Duties included are; managing employees, incentives,

monitoring, training, coaching, corrective actions/terminations and team

development. Working closely with Executive Management, as well as Property

Management to help facilitate and direct call flow to ensure maximum market

saturation, as well as a world class client experience.

Academic Partnerships - Dallas TX

Assoc. Director of Enrollment, 5/11 - 7/12

Direct large high volume outbound/inbound call center. Responsible for a

team of 15 enrollment specialist for four university partners. Duties

included are; managing employees, incentives, monitoring, training,

coaching, corrective actions/terminations and team development. Work

closely with University partners to ensure enrollment budgets and goals are

met.

AppStar Financial - Dallas TX

Call Center Supervisor/Manager, 7/09 - 11/10

Manage large outbound call center. Responsible for a team of 45 telesales

reps in a very high volume environment. Duties included are; managing

employees, incentives, monitoring, training, coaching, corrective

actions/terminations and team development. Also management of the quality

control department to ensure appointments set by representatives meet

criteria and potential client's agreement for meeting.

Autodesk Solutions Reseller - Dallas, TX

Civil/GIS VAR Account Manager, 5/05 - 11/08

Developed and cultivated territory in the N. Texas Region. Building strong

relationships with C-Level executives at engineering firms, along with CAD

Managers, and Municipalities for sales & marketing activities.

Consultations and recommendations for software, training, and technical

support of products as an Authorized Reseller & ATC.

.

Education:

B.S. UT Arlington

Major: International Business

Concentration: Trade Laws

Minor: Computer Science

Additional Expertise/Knowledge:

GSM & CDMA Technology - hardware, software, handsets, accessories,

bluetooth headsets, and related peripherals, equipment repair and firmware

modifications/customizations for increased usability, flexibility and

personalization. Carrier unlocking and technical infrastructure

Employment Experience Cont.

Broadcast News Channel - Carrollton, TX

Sr. Producer, 5/03- 4/05

Daily contact with C-level executives and business owners to promote their

company for a celebrity endorsed show on national television. Sold for two

major networks MSNBC, CNBC and up sold for production department.

Dial America Marketing Inc. - Richardson, TX

Call Center Manager, 10/00 - 5/03

Responsible for revenue generation of new branch. Managing a team of 32

sales representatives in a high volume outbound call center with varying

campaigns. Team consistently ranked number one in sales both daily and

weekly.

NP-Tuning - Dallas, TX

Owner, 11/99 - 7/01

E-commerce business dealing with high performance aftermarket products

XTRA-On line - Dallas, TX

Manager of Regional Sales Development, 2/98 - 11/99

Developed entire inside sales process for pre-IPO internet travel software

startup.

Waste Management Corp. - Dallas, TX

Sales Supervisor, 3/96 - 2/98

Supervised call center with a team of 15 sales representatives

Information Insights. - Dallas, TX

Client Marketing Supervisor, 3/91 - 2/96

Supervised call center operations with a team of 35

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