Customer Service Quality Assurance
Resume:
Derrius
Hambric
k
Trail Antioch,
Tn 37013
dham39@gmail
.com
Objective
Obtain a
customer
service position
in a people-
oriented
company where
I can put
maximum
potential to
achieve
corporate goals.
8 years of
experience in
customer
service adds
more strength
and power to
my strong
communication
and
organizational
skills.
Qualifications
Highly-skilled,
enthusiastic,
and flexible
achiever who
provides
innovative
solutions for
client issues by
utilizing
excellent
communication
skills, prompt
service, and
detailed
organization
Experience
June 2013 –
January 2014
Employed Wal-
Mart
Antioch, TN
Customer
Service Manger
Ensuring proper
operations in
the front of the
store
Provide change
for cashiers
Perform
Register Audits
Assure cashiers
are in
compliance
Resolve
employees and
customers
concerns
Allocate breaks
and lunches
Meet with
upper
management to
discuss possible
improvements
to customer
service
Train new hires
on store
policies and
procedures
December 2012 to –June 2013 Verizon Wireless (Collabera) Franklin, TN
Financial Service Rep.
Responsible negotiations and problem solving with customers who do
not pay
Initiates customer solutions for finances
Payment negotiations and follow-up on arrangements
Collections of delinquent customer accounts
Suspension prevention
Account rehabilitation
Retention Dialing for high level collections
Supports multiple work types by taking calls in multiple queues
Assist customers with financial issues regarding their wireless
accounts
February 2012 to March 2013 Forever21 Nashville TN
Stock Associate
Keep track of shipping and receiving store merchandise
Process new merchandise into store inventory
Maintain an orderly stock room
Check for store updates or changes to store merchandise mark-
ups/markdowns
Replenish merchandise onto shelves and sales floor
Assist with floor sets
February 2011 to August 2012 Affiliated Computer Services Nashville TN
Customer Service Rep.
Resolve Customers billing and phone issues by providing customer
with products and service information
Processed orders, forms and applications for new and existing
customers
Maintained sales percentage of over 200% every month
Adapted to a fast-paced environment
Maneuvered smoothly between various programs and windows to
resolve client concerns
June 2008 to January 2011 Comdata Brentwood TN
Received Inbound/ Out bound calls for escalated issues for Comdata
cardholders
Provided client information regarding policies and procedures
Submitted research request forms to necessary parties
Approved routine check registrations, authorized settlement requests,
VRU assistance, check resends/corrections
Voided and reissued checks to clients
Processed and assisted fuel/paper orders for trucking companies and
drivers
Maintained attendance SIP records and quality assurance within
company standards
Education
Tennessee State University Nashville TN
Contact this candidate