Sales Customer Service
Resume:
Keinon U. Perkins
Scottsdale, Az 85257
Telephone: 314-***-****
Email: ***********@*****.***
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Objective: To pursue a more challenging position within sales
management.
Experience:
Feb’14- Present: Co Store Manager of Juicy Couture (Scottsdale, AZ)
• Exemplify the highest level of customer service standards while
providing a friendly and enthusiastic environment to all customers
and clients
• Maintained the visual and operational standards of the store and
company at all times while replenishing sizes and quantities of
merchandise on the floor when needed
• Maintained a strong presence through effective sales floor
leadership while ensuring staff coverage in all areas of the store
• Planned and adjusted schedules and daily agendas to meet business
goals, while holding team accountable for those goals.
• Trained and motivated all associates through the brand programs in
sales, customer service and product knowledge.
• Helped deter loss prevention and minimize losses by following
company guidelines and procedures while offering excellent
customer service
• Recruit, Interviewed and selected qualified candidates to build a
talent pool to achieve succession plan goals and store census needs
Feb.’13-Feb ‘14: Department Manager of Computers&Tablets- Best
Buy
• Train and coach employees through effective floor leadership, creating a
profitable and engaging experience where no customer is ever left
unserved or underserved
• Validate assigned tasks to ensure proper merchandising and display
functionality
• Coach employees on the sales floor, complete monthly one-to-one
coaching sessions and quarterly performance appraisals with sales team
• Teach and coach sales team to execute business strategies and improve
individual and team performance through a balanced leadership approach
that considers customer, employee contributions
• Analyze individual and team performance of sales team
• Ensure sales team has the appropriate knowledge and expertise for
continuous learning and self-development
Nov ‘11’- Dec 2012- Co Store Manager Levi Strauss
• One of the Hiring Managers
• Recruitment of Talent
• Maintained Daily Function of Store
• In charge of Daily Sales Goals
• Department of Responsibility was maintaining the overall look
of the store as well as overall sales.
July ‘10’- Nov 2011- Assistant Manager- Forever 21, Independence, Mo
• Oversee Company Returns
• One of the two hiring managers
• Oversee and maintain the daily function of the store
• Closing out payroll on a weekly basis
• Overseeing a staff of 45
• Helping with the schedule, as well as typing it in
• Maintaining stores markdown compliance
• Customer Servicing
Nov ‘09’- June ‘10’/ June ’10’- July ‘10’- American Eagle Outfitters St
Louis, Mo/ American Eagle Outfitters Independence, Mo
Sales Associate
• Work with customers on a daily basis face-to-face
• Open Credit Card accounts with Customers.
• Denim Expert, trained to know overall knowledge of Men’s and
Women’s Jeans.
• Main Cashier
Nov ‘09’- June ‘10’ Express Fashions, St Louis, Mo
Sales Associate
• Maintained cleanliness of the store
• Handled cash on a daily basis at the register
• Taught all incoming associates how to push the Express credit card
• Helped style all male and female customers
Oct 2006- Nov ‘09’ American Eagle Outfitters, St. Joseph, Mo
Sales Associate
• Team Leader
• Credit Card Captain
• Handled cash on a daily basis at the register.
• Denim Expert, trained to know overall knowledge of Men’s and
Women’s Jeans.
• Promote sales of new products offered by American Eagle.
• Assisted customers with questions and concerns about clothes, as well as
the promotions.
May 2001-
July 2006 American Eagle Outfitters, St. Louis, Mo
Sales Associate
• Team Leader
• Work with customers on a daily basis face-to-face.
• Recovery of the store on my downtime to make sure the store is clean
and neat.
• Open Credit Card accounts with Customers.
• Awarded bonuses for my production, every year.
Education:
Aug.2002-
May 2007 Northwest Missouri State, Maryville, Mo
Political Science with a minor in Criminal Justice
• Tau Kappa Epsilon -Held Rush Chair, for 2 years, and Social Chair for 2
years.
• Criminal Justice Club
• Forensic Team(2 years)
Skills:
• Good communication and verbal skills.
• Proficient in Microsoft Word, Works, Processor, PowerPoint, Excel, and the Internet.
• Proven to be prompt as well as a good listener.
• Quick learner, and a self starter.
• Outgoing and efficient worker.
• Leadership Skills.
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