Project Manager Sales

MICHAEL WANKA

**** *. ********* ***., ***********, IL. 60712 H: 773-***-****

*****.*******@*****.***

Accomplishments

Project manager for companywide implementation of new McAfee software

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upgrade.

Project manager for companywide implementation of new Safenet/Aladdin

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E-Safe Appliance

Planned, installed, maintained and documented all network hardware,

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software and network security systems.

Collaborated with team to design and implement two companywide OS

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platform migrations (98 & XP)

Trained company employees to use new operating system and explained new

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company protocols.

Technologies

Safenet E-safe appliance Admin Workstation Connectivity

McAfee Administrator Wireless Networking

Kaspersky Administrator Assistance Network cable installations

Windows XP, Vista, 7 and 8

Office 365, Office 2003 – 2010

Windows Active Directory

TrackIt

Accomplished with mobile devices

Experience

Consultant

(March 2013 – November 2013)

Hired to collaborated with team members on Office 365 implementation including

the data migration.

System Support Specialist Help Desk

Feb. 1999 to Aug 2012, WTTW - Chicago, IL

Processed on average 50 inbound and outbound technical support calls

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from users daily.

Documenting departmental policies and procedures.

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Supported remote locations for Sales Office for all IT Support issues.

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Contributed to performance related activities, which included departmental

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goal setting, appraisals, weekly reports and schedules.

Managed departmental ordering for hardware, software, and supplies.

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Managed software licensing.

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Resolved customer complaints and concerns.

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Displayed courtesy and strong interpersonal skills with all customer

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interactions

Built and maintained successful relationships with users, service providers

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and vendors.

Trained new employees and explained protocols clearly and efficiently.

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Researched issues on various computer systems and databases to resolve

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complaints.

Referred difficult issues to upper management while maintaining positive

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rapport with user.

Preformed on-call support for after hour support

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Education

IT Hardware certified

Iowa State University

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