Manager Engineer
Resume:
Abimael Ramos ***. W Randolph Chicago, IL *****
Cell 787-***-**** *******.**@*******.***
Skilled IT professional with more than 3 years of experience providing PC and client/server
technical support from small to large businesses. Experience diagnosing, trouble shooting and
resolving client issues with hardware and software maintenance, installations and upgrades.
Experience in administration of servers, networks, systems and interfaces providing technical
and non-technical support to the staff and clients.
Areas of Expertise:
• •
Technical Support Advisory
• •
Networks Hardware and software
• installation
System Administration
•
• Basic Programming
Research and development
•
• Remote assistance
Databases
•
• Troubleshooting
Technical Proficiencies
Platforms: Windows 98/2000/XP/ Vista/ Windows 7/ Windows 8, Windows Server 2003/2008
Networking: LAN / WAN Creation, Ethernet wiring, Wireless,CISCO
Languages: Basic programming on Visual Basic, HTLM, C#, SQL, C
Tools: Microsoft Office Suite(Word, Excel, Access, Power Point, Outlook), Dream weaver,
Dame ware, Hyper V, VM Ware, Lync, Visio, SAP, salesforce.com, SharePoint, Acronis, Active
Directory,NET IQ
Professional Experience
Fidelity National Information Services, San Juan, Puerto Rico 2013-
present
Support - Helpdesk-LAN/Desktop Specialist III
Active Directory, remote support, server administrator (windows server 2003/2008), call center.
Windows deployment, VMware, app and web server admin, installation and programming,
support to Puerto Rico, Virgin Islands and Florida. Network Monitoring, Server maintenance.
Ticket system. Net IQ, Active Directory, Crystal Reports.
Janssen Ortho LLC(Johnson & Johnson) Gurabo, Puerto Rico 2012-2013
IT Specialist I
Remote assistant, server administrator(Windows Server 2003/2008, systems support and service,
hardware and software support, repairing workstations, replacing hardware, manufacturing
equipment administrator (Fette, SCADA, ePes, Korsh, 8m, Bohle), troubleshooting,
configuration of analytical scales(Toledo), Moxa configuration. Printers configuration (Zebra,
HP, Canon, Xerox, Ricoh), Backup and restore, image creation and restore. Documentation in
database, on call trouble shooting, ticket system.
Key Achievements:
• Recognized by the manager and supervisor for the excellence performance,
loyalty and dedication during employment.
• Satisfactory complete all required training before the estimated time.
• Acquired support, communication and troubleshooting skills from unexpected
situations, problems and scenarios.
Honeywell Aerospace, Aguadilla, Puerto Rico 2012
Intern Bachelors C&PS(Master Data)
Internship
Database edition on MS access, MS excel, salesforce.com and SAP, creation of reports
queries and metrics of team performance, cases or needed data, access to client data for
requests, edition and improvement projects and audits.
Key Achievements:
• Successfully completed various projects regarding data quality and
duplicates avoidance as requested by the manager.
• Recognized for outstanding dedication and quality for the assigned project
and tasks completed thru the internship time.
Computer Paradise, Caguas, Puerto Rico 2013
Support Technician
Special project of Desktop deployment for several bank branches. Configure and installing
computer, scanners and printers. Connecting the systems to the bank domain, configuration of
different user accounts to be used on bank system.
Key Achievements:
• Successfully completed the project on time as requested.
• Due the success of the project I was asked to continue on the project to bring help
to other technicians to finish their assignments.
Other Experience
U.S. Department of Commerce 2010
U.S. Census Bureau Numerator
Gathering demographic data of a specific sector, creating routes to accomplish the requirements
on time. Face to face contact with several Citizens, among other duties.
Computer Repairs and Maintenance 2003-2012
Personal Business
Maintenance and repair of personal computer, RJ45 and CAT5/CAT5e/CAT6 cable creation,
small home routers configuration, printers configuration, hardware and software installation,
small LAN creation among other tasks.
Computer Lab Assistant
University of Puerto Rico at Aguadilla, Puerto Rico
Assist students with hardware, software and other problems on the facilities. Other minor tasks
like printer issues, network problems, troubleshooting the students.
Bachelor Degree Practice in Information Systems
University of Puerto Rico at Aguadilla, Puerto Rico
Maintenance of computers, photocopiers and printers. Preparation of network cables, configuring
computers and printers, verify the correct performance of the systems and the network devices.
Education & Credentials
Bachelor of Business Administration in Information Systems 2010
University of Puerto Rico, Aguadilla, Puerto Rico
Master of Business Administration in Management Information Systems,
Interamerican University of Puerto Rico, Aguadilla, Puerto Rico 2011-Present
Professional Certifications Zuleyka Alvarez-Lugo, MBA / TM
Senior Analyst
• CompTIA A+
IT Department
• CompTIA Network +
Janssen Ortho LLC
• CCSS HC 2 Box 19250
• CCENT(In Progress) Gurabo, PR 00778-9801
Phone: 787-***-****
Email: ********@***.***.***
Languages
• English
• Spanish Edna Ramos,
Customer Data Supervisor
Professional References
Honeywell Aerospace
Antonio Busigo
Aguadilla, Puerto Rico
Fidelity National Information
Services, Manager Phone:787-***-****
Email:****.*****@*********.***
San Juan, PR
Phone:787-***-****
Emai:*******.******@*********.***
Brian Munson, Customer
Edgardo Vélez, IT Lead
Data Manager
Janssen Ortho, LLC.
Honeywell Aerospace
Gurabo, Puerto Rico
Phoenix, Arizona
Phone: 787-***-****
Phone: 480-***-****
Email:*****.******@*********.***
Francisco Lebron
Janssen Ortho LLC, Gurabo Carlos Jiménez, Professor and IT
Puerto Rico Manager
IT Sr. Analyst Universidad de Puerto Rico
Cell: (787)- 502-4333 Aguadilla, Puerto Rico
Office: 787-***-**** Phone: 787-***-**** ext. 263
Email: *******@***.***.***
Magda Del Toro, Purchase Dept. 787-***-****
Manager
Engineer
Hospital San Carlos Borromeo
Janssen Ortho LLC
Moca, Puerto Rico
Phone: 787-***-****
MagalyArocho
Personal References
Engineer
Eli Lilly, INC.
Omar Viera
Contact this candidate