Customer Service Sales

Paul R. Brown

**** ***** ****** *****

Lawrenceville, GA 30045

Home: 770-***-**** acefks@r.postjobfree.com

SUMMARY

Data analyst professional with over 10 years experience in supplying data

and reporting solutions across a variety of industries and academia. Detail-

oriented team player, with ability to work independently and, recognize

priorities. Excellent communication and follow up skills. Knowledge of MS

Office and MS Project.

PROFESSIONAL EXPERIENCE

GEORGIA DEPARTMENT OF COMMUNITY AFFAIRS, Atlanta, GA

3/11 -Present

Senior Data Analyst-Team Lead

In charge of managing the process of transferring and exchanging loan data

with the lenders of those borrowers who are approved for state mortgage

assistance. Lead and train a team of 3 employees.

. Prepare and download loan data files of approved borrowers

. Upload loan data files to lender SFTP sites

. Work with lenders to postpone/stop foreclosures

. Maintain database of loan information

. On-site IT support duties

Various Sales Positions

2009 - 2010

LIVEOPS INC., Santa Ana, CA

3/08 -6/09

Independent Sales Agent

This was a home-based business, responsible for merchandise sales and

customer service in a virtual call center environment.

AIG INSURANCE, Alpharetta, GA 2006 - 2007

Senior Business Analyst

Developed and maintained reporting metrics for legal and customer service

departments. I Played key roles in projects to convert proprietary

reporting systems to data warehouse.

. Developed analytical reports that tracked and helped reduce legal

expenses.

. Pulled together data from multiple sources to centralized databases to

enable faster, more efficient accessibility using SQL, Cognos and Access.

. Generated and updated key metrics data daily, weekly and monthly for

senior management decision-making.

. Prepared ad hoc analytical reports for several departments that

highlighted hidden issues.

HERAEUS TENEVO, Buford, GA 2006 - 2006

Process Analyst - Contract/Temporary Position

Converted reports to Cognos PowerPlay and Impromptu. Analyzed manufacturing

data and made recommendations for process changes. Developed new reports in

PowerPlay and Impromptu.

G AND G AUTOMOTIVE CARE, Lawrenceville, GA 2005 - 2006

Contract - Office Manager

Managed day-to-day operations of automobile repair facility.

Paul R. Brown Page Two

MANHATTANVILLE COLLEGE, Purchase, NY 2004 - 2005

Institutional Research Director

Managed all external data reporting for college. Developed reporting

metrics and analytical reports for all departments using Cognos and

Microsoft tools.

. Addressed critical data needs of college president by developing

comparative financial reports.

. Met with department heads to discuss and implement their reporting

initiatives.

. Implemented web searches to access comparative data on the national

college community.

. Provided required college data via on-line surveys to state agencies and

college bulletins critical to publicity, enrollment and participation in

government loan and grant programs.

SNAPPLE BEVERAGE GROUP, White Plains, NY 2003 - 2004

Senior Sales Analyst

Developed analytical and real-time sales reports for CEO using Cognos'

PowerPlay.

. Enabled faster response to market demands by senior staff by developing

key metrics reports.

. Reduced closing process by one day by automating accounting period

closing reports.

. Compiled PowerPlay training manual for field sales to meet their training

needs.

METROPOLITAN LIFE INSURANCE COMPANY, New York, NY 2000 - 2003

Sales and Management Information Analyst

Managed sales and strategic reporting for Northeast region using Cognos and

Microsoft tools.

. Improved report availability by 2 days by automating cube-generation

process to take place on week-ends.

. Enabled faster access to reports and cubes by distributing them on web.

. Managed accuracy and currency of reports on web portal.

. Developed ad hoc analytical reports for sales and marketing departments.

. Prepared monthly product line forecasts for demand planning analysis.

EDUCATION

MBA, Project Management, Florida Institute of Technology, Melbourne, FL

BA, Business Management, City College of New York, New York, NY

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