Customer Service Sql Server

ASIM A. SAIYED

*** ********* **., ********** ** *0005 Cell: 770-***-****. Email:

**********@*****.***

SUMMARY:

o Over 10+ Years of extensive experience in Information Technology, Web

Application/Database design, development, documentation, testing,

debugging, deployment and implementation of Client/Server

applications, using Microsoft Visual Studio.Net & Microsoft .Net

framework

o 5+ Years of experience in the Data Warehousing/Business Intelligence &

Analytics

o Experience in Agile Software Development Lifecycle approach including

Requirement Analysis, Application Design, Development of Multi-tier

Applications, Implementation and Maintenance.

o Experience in Requirements Gathering, Business Analysis, Unit Testing

& User training, Process Improvement, technical documentation and

Client interaction.

o Excellent communication skills, self-motivated ability to handle tasks

before deadlines, willing and able to learn quickly.

EDUCATION:

> College of Science & Mathematics - Kennesaw State University, Kennesaw

GA Aug 2009

Masters of Science in Information System (MS-IS)

> J. Mack Robinson College of Business - Georgia State University,

Atlanta GA Dec 2003

Bachelor of Business Administration in Computer Information System

(BBA-CIS)

TRAINING/ CERTIFICATIONS:

> SAP Business Objects Client Tools[BOBJ]+ Xcelsius' [Universe+WEbi]

training (2012)

> Agile & Lean Software Development principles

> Dale Carnegie: Effective Communications & Human Relations (2009)

> Core/Advanced Web Application Technologies with Microsoft Visual

Studio(2007)

> Lean Six Sigma Green Belt(2013)

> Project Management Cert. (June 2014)

> Operational Excellence training(July 2014)

>

TECHNICAL SKILLS:

Programming Language: Visual Studio 2010, VB6, VB.NET, ASP.NET[3.5],

Visual C++, DevExpress,UML, XML Web Service, XSLT, XSL, XHTML, Regular

Expression, CSS, HTML, AJAX

Database: Oracle Discover 10g, SQL Server 2008R2, Stored Procedures, SSIS

Packages, SQL Server Analysis server [Cube], Microsoft Reporting Services,

Ms Access 2010

Advance Excel: PowerPivot, vlookups, Case IF statements, VBA, Macros,

Financial Modeling, What-if-Analysis

Miscellaneous: SAP R/3 & BW(Business Warehouse), XCelsius[Web

Intelligence], Bit-Keeper, MS Visual Source Safe, Serena Team Track, IBM

Rational Rose (UML), Ms-Visio, Ms Project, Ms-Publisher, MS-Office, Crystal

Reports, MS SharePoint, Tableau[Scorecard development]

Hardware: Laptop/Desktop Support/ diagnostic, Network trouble shooting,

LAN/WLAN support and configuration.

WORK EXPERIENCE:

Coca-Cola Refreshments, Atlanta, Georgia

Jan 10 - Present

Business Intelligence/ASP Developer II: Responsible for development advance

web applications/Dashboards using latest C#/ASP.net/DevExpress tools with

dynamic SQL backend for various business groups at coke.

Developed/Support/Manage Scorecards using various technology such as

PowerPivot, Tableau, SSAS, SSRS. Applied automation to ETL processes(Data

load, Data extracts), scripts to run on remote desktops, automated

BlackBerry/OS Complaint reports to reduce manual work and run time. Applied

Lean Six Sigma, Operation Excellence principles in all projects/process.

Resolving work-team issues, Initiating process improvement initiatives

required to improve effectiveness in day to day functions.

Supply Chain Optimization Specialist I: Responsible for developing,

implementing, and maintaining a focused Supply Chain performance reporting

process/system to track and monitor the effectiveness of the supply chain

organization. Applied process standardization and process improvement for

all Data transformation ELT projects. Developed various

Scorecards/Dashboard using platforms such as Excel VBA, Macro, SQL SSIS

Packages, Cubes and also latest web technology. Responsible for maintain

and supporting financial reporting/tools for Coke System which includes

Leverage Reporting Tool, Supply Chain/Fields Ops scorecards etc. Active

role in the supporting of Annual Operating Budgets, Monthly Forecasts and

Targets. Held training/information sessions on new technology and process

improvement to drive successful results.

TSYS Inc/NCO Group Inc. Norcross, Georgia

Feb 09 -Sept 09

Client Server Software Analyst II: Manage, Lead & Develop IT projects - Web

& Windows Applications [.net] Applying information security, migration from

classic ASP to ASP.NET,VB6 to VB.NET, documentation. Design & develop

applications, Databases, stored procedures. Gather Business requirements

and analyze various alternatives.

CareerBuilder LLC. Norcross, Georgia

April 04 - Dec 08

Software Engineer: Develop/Design/Support for Web Applications/tools/Web

Services in VB.NET/ASP.NET using Object Oriented principles focusing for

Job Posting & Sales Team internal applications. Carefully analyzed and

designed projects after receiving client's/business requirements and

applying Object Oriented development methodology. Actively involved in

requirements gathering and detailed design documentation using

SDLC(Software Dev. Lifecycle) approach. Applied Defensive coding by

implementation of N-Unit tests and Selenium Tests along with Lean and Agile

methodologies.

IBM-CGS, Dunwoody, Georgia

Jan04-March04

Technical Support: 24 hours Customer Service for IBM Laptops division,

Engaged with customers with their business requirements/problems with

hardware and software. Specialized in IBM ThinkPad series service and

support. Responsible for trouble-shooting & supporting hardware, software,

LAN, wireless networking, Bluetooth on IBM products

School of Music, Georgia State University, Atlanta, Georgia

Dec 01

- Dec03

Technical Support: Resolved network issues with profiles and user's

privileges in Novell Client environment. Perform hardware and software

maintenance on Dell PCs and Macintosh platforms. Perform security updates

on Windows boxes using remote access. Maintain Faculty WebPages using

templates in Dream Weaver MX. Provide technical assistance to all GSU

faculties in the School of Music. Trouble shoot software issues, network

printers, and updated systems with virus protection by remotely accessing

computers.Update student roll databases using SQL Server Enterprise Manager

and Query Analyzer. Performed migrations from Windows 98 to Windows 2000

over the network using Ghost Explorer 7.0. Created Technical documentation

for windows applications

PROJECTS/CONTRACTS

2014: [CCR] Advance web reporting, ETL automation, Enhancements to existing

web applications to support customer needs

2013: [CCR] Conversion from Excel dashboard/scorecard to web applications

using ASP.NET & SQL server.

2012: [CCR] Transformation of LCCNA manual reports into automated reporting

tools for accurate analysis and quick turnaround

2011: [CCE] Participated in Operation Excellence Diagnostics

[Manufacturing] at Denver Production center [2 weeks]

Darlington School, Rome, Georgia

Project

(2008)

IT System Analyst : Responsible for requirements gathering and data

collection for web enabled Library information system. Analyzed Use Cases,

Class diagram, Sequence diagram to develop a User Interface design.

Configured and Normalized existing database according to requirements.

DieBold Inc. Government Contract, Metro-Area, Georgia

(Elections

2004)

Technical Specialist: Responsible for maintenance and support for election

booths in State of Georgia. Worked on DieBold Inc. electronic election

ballots (Graphic User Interface modules), installed systems, trouble shoot,

repair, upgrade and helped voters during Election Day voting system.

Supervised assigned country prescient system administration.

Harts field Jackson Atlanta Airport-Dept of Aviation, Georgia

Contract (2003)

Sr. Software Developer: Designed and Developed intra net application (Data

Sharing Portal) for Dept of Aviation using Visual Basic and ASP.NET for Air

traffic control and reporting shared among various departments. Tools used:

E-R Diagram, Use Cases using Rational Rose, SQL database. Used ADO.Net for

database Connectivity. Managed, tested and implemented software, documented

technical manuals using company standards and product support.

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